Lorex Cloud 4+

Had this for awhile no issues. Bought new iPhone 15 pro and the pictures are cropped. Works fine on iPad 11 pro (3rd generation) and all of the older iphones that were used. App is for the most part unusable with an iPhone 15 pro. Changed every setting I could find on the app w/no change. Don’t say call an 800 # cuz I don’t have all day for them to not know a fix.

Hi Tommy, We apologize that you are having difficulty with the Lorex app. Thank you for taking the time to share your feedback with us. Your feedback is invaluable to us, as it helps us identify areas where we can improve. We appreciate your honesty and we are truly sorry to hear about your less than satisfactory experience with our app. Lorex Customer Experience Team

Thank you for fixing the push notifications. I wish you would just listen to the the people using the App. When there is problems with multiple user having the same problem. That most likely it’s your problem. Instead you give ridiculous reasons with the user has a problem. I own 3 systems by Lorex, one at my daughters house. One at moms house and one at my house. 3 different user with the same problem. That means most likely it is you problem. Yes the App could use some updating. But I can live with it. I travel all over the United States and never had a problem connecting to my cameras. Using either my iPad or iPhone. My house internet connection 400mbps download 12mbps upload.

Hi, gmw1980. We're trying our best at making our app better with every update. Also, if you have any ideas or suggestions for us, free to share your ideas via e-mail appteam@lorex.com! We could discuss your ideas with the team, thanks! :)

Just had a custom guy install “cameras” he used lorex.. the apps are terrrible, there is no quick way at all to go to playback and half the time it just spins anyway. I have two different sites, and between cameras there is a page of blank cameras you have to scroll past. The only way you would catch something is if you knew exactly when something went missing and had time to go back on a tv.. not a app and search that specific camera for that specific time. I used cellular game cameras before and will probably put them back up just so I have a feed of motion at night I can scroll quick and all cameras come to one feed. Scroll it 5 min, you know all that happened everywhere.

Hello 1Brando44, Thank you for reaching out about this issue. We are very sorry and would like to provide immediate assistance to you. When you have a moment, please contact our techical support team at: 1(888) 425 6739. We sincerely apologize again and hope to hear from you soon. Thank you!