Lowe's Home Improvement 4+

I absolutely love all the Lowe’s, it is the store I prefer because they always have what I need in stock as well as I find Lowe’s staff to be so much more knowledgeable and above all else so much kinder and helpful than their local competitors staff and store. I must drive quite a few more miles to go to a Lowe’s instead of the competitor, but driving to Lowe’s even with these expensive gas prices for the past 9-10 months, I find I still save a lot more money even driving the extra 5 miles each way. I basically live in Lowe’s as I do a lot of fixing up of the house myself, and if I need a friend to help me or hire someone to do a job on the house I always ask them to go to Lowe’s, telling them I find Lowe’s to be such a better store as well as the staff is so much nicer and know what they are talking about when I have a question, the staff never fails to answer and bring me to the items I need, often telling me easier ways to do a job I must do around the house.
I am so very grateful for my favorite Lowe’s, the Lowe’s on Montauk Highway and Route 101, in East Patchogue, NY. The store is fully stocked and all of the staff is so very helpful as well as so very kind!! THANK YOU LOWE’S! YOU GET 5 STARS FROM ME!!
Thank you again, Wendy Sondericker

I love getting free shipping with $35 min purchase. I find the app frustrating because it’s often dog slow. Then, sometimes, response time is decent. I’ve checked other apps before & after just to make sure it wasn’t my internet going slow — and so far that’s never been the issue. Search and sort functions could also make it a lot easier to filter things various ways. They really ought to devote more effort to this zoo because when you’re ordering on line, this app takes on the functions of actual people in the brick & mortar stores like stockers, cashiers, and those helpful people who help you find stuff…I do like how I can easily look up locations in my local store — where it gives you both aisle & bay. That can be very handy for stuff that is on an aisle with stuff that you might not have expected to be grouped with. I’ fairly new to the app (so maybe it can do this), but one thing I’d love was if it was easy to create & print up a “shopping list“ which had the item with picture, price, name of item, location in store, plus the options for getting it to your house and associated costs for options other than checking out at the store, and having to cram into my little car… The ship to your home is free if you buy at least $35 worth of merch, but I’ve not yet figured out how they calculate the same day/next day/longer delivery costs.

We used to shop only at Home Depot but they changed their rules to often. Lowes is far better BUT they should do something about their phone lines. I have waited on hold for many hours. Yesterday I stayed on hold to talk to someone to see if the item I wanted was in stock. I live too far away to drive there to see if they had it. I needed it that day. I waited on hold and then someone would pick up and hang up. This happened 3 times. Ten months back I ordered a large appliance and I was given an approximate date of the delivery. The delivery date was set back over and over again which I think was the manufacturer’s fault, BUT when I called to check on it I never could get a person to answer. I’d always have to go in the store to get updates. Almost always I would get conflicting information. BUT my main complaint is the phone service. You NEED to find a way to get your phones answered. I have spent well over $50,000 this year at Lowes and have tried making many many calls so that I didn’t have to drive there. It’s a very disgusting feeling when they don’t answer or hang up or my call got dropped by my cell phone. I’ve put my phone on speaker and continue to work, but finally after more than an hour I’d hang up. This just isn’t right. I just bought a house to remodel and then resell so I need to have communication with you.