Screenshots

Description

The all-new MDLIVE Mobile App 4.0 makes connecting with a doctor fast, easy, and convenient—from anywhere, anytime. In addition to medical and pediatric care, MDLIVE also offers behavioral health therapy services and psychiatry.

The average wait time is less than 15 minutes to consult with a state-licensed, board-certified physician averaging 15 years of practice experience.

When to use MDLIVE?
• Instead of going to the ER or an urgent care center for a non-emergency issue
• During or after normal business hours, nights, weekends, and even holidays
• If your primary care physician is not available
• If you don’t feel up to driving to a doctor’s office
• If traveling and in need of medical care
• To request prescription refills when appropriate.*
 
Non-emergency conditions we commonly treat:
Acne
Allergies
Cold / Flu
Constipation
Cough
Diarrhea
Ear problems
Fever
Headache
Insect bites
Nausea / Vomiting
Pink eye
Rash
Respiratory problems
Sore throats
Urinary problems / UTI
Vaginitis
And more!

Behavioral health:
Addictions
Bipolar disorders
Child and adolescent issues
Depression
Eating disorders
LGBT issues
Grief and loss
Life changes
Men’s issues
Panic disorders
Parenting issues
Postpartum depression
Relationship and marriage issues
Stress
Trauma and PTSD
Women’s issues
And more!

Can I use it for my children?
Yes. MDLIVE has pediatricians on call 24/7/365. Please note, a parent or guardian must be present during any interactions involving minors with our online doctors. Also, see our symptom checker to find more information in regards to any current medical condition you may have.

Copyright © 2017 MDLIVE Inc. All Rights Reserved. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product and may not be able to substitute for traditional in person care in every case or for every condition. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Medical consultations are available by interactive audio on-demand 24/7/365 or by video 7 days per week from 7am EST to 9pm EST or by scheduled availability. Behavioral consultations are by scheduled availability. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://welcome.mdlive.com/terms-of-use/.
MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE interactive audio consultations with store and forward technology are available 24/7/365, while video consultations are available during the hours of 7 am to 9 pm 7 days a week or by scheduled availability. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit www.mdlive.com/pages/terms.html 120115

*Prescription Policy: Prescriptions are issued only when clinically appropriate for the symptoms described. No controlled substances may be prescribed and the availability of some prescriptions may be restricted by law in some states. For complete terms of use visit www.mdlive.com/pages/terms.html

What's New

Version 4.1.3

Fixed FaceID issue

Ratings and Reviews

4.6 out of 5
6.3K Ratings
6.3K Ratings

Scam

indigoinfinity

I used the desktop version of this service but came here to warn people about this company. My husband went through the sign up process (which was fairly easy/efficient) and selected the video call. Was told the wait time was less then 30 minutes and displayed name of doctor he would be “seeing”. 15 minutes later, we received an automated phone call stating that the wait would be longer and offering to switch to a phone call instead. We declined and continued to wait for the video call. After another 15 minutes, we opted to switch to the phone call because it was taking too long waiting around the computer. This time the page updated with a different doctor. After another half hour we still were not called. I attempted to use the online chat with customer service to see what was up but no one replied. Husband tried calling customer service but couldn’t talk to anyone until he took a survey where they tried to sell him a cruise....is this a joke????? Checked the activity log and it states that a doctor called us for a consultation. This didn’t occur! We have the phone records to prove it! We ended up cancelling the appointment because it became apparent it was a scam. They charged us $40 for literally NOTHING. Disgusting.

Developer Response

Hi there. We are so sorry to hear about this experience, but it's absolutely a set of concerns we want to discuss with you. Can you please send an email with your contact information to social@mdlive? We will reach out to you as quickly as possible to address these issues.

Waste of money/no treatment

MEOSG

I selected an appointment with a doctor based on my filtered results. The doctor I selected didn’t call, instead it was another doctor and he called 20min after my scheduled appointment time. This doctor couldn’t tell me if I would be charged for trying to locate my original doctor or not, so I decided to stay on the call. He advised me to visit an urgent care facility for what he thought sounded like a sinus infection. This call cost me $59. Urgent care cost is $90. I explained the reason I wanted to use MDlive was because it was cheaper and that I didn’t have the additional money to pay for urgent care. He said he would not prescribe me antibiotics and apologized for not being able to do anything but offer advice. I wish I never signed up, took the call or wasted money on this service. Now I’m still sick and don’t have enough to seek medical help at an urgent care. The reason I signed up was because I have Cigna insurance but still was charged $59 for a call from the wrong doctor who didn’t help me in anyway.

Update: Tried to email the address provided in the response from “App Developer” for further help and this email address does not accept incoming emails from anyone. More frustrated than before - bad service all around.

Developer Response

MEOSG, I would like to sincerely thank you for trying out our service and apologize. Your experience is important to us. Please email us at appreview@mdlive.com with your first name, last name, and DOB. Once we receive your information, we could escalate this to our clinical team for our physician review. I will also apply a credit to your account for your next consult. Again, I apologize for the inconvenience and hope you give us an opportunity to make it up to you in the future.

Quick, Convenient, and Great Customer Service!

Iemailed3times-stillnoresponse

I have been fighting a UTI for 3 days that I’ve been trying to treat without antibiotics. However, after 2 nights of NO sleep, excruciating burning/pain and sitting on the toilet all night, I registered for MDLIVE through my insurance provider at 3 am. I downloaded the app and was set up in maybe 5 minutes! Personal info, medical history, height/weight, and symptoms all very quickly and easily. I selected a doctor to talk with at 6:30am. He cancelled at 6:30 and I got a little worried, until I received a text confirmation and immediately Dr. Honig was calling. She was super helpful and had exceptional customer service. After a 3 to 5 minute phone call, she was sending a prescription for an antibiotic to my pharmacy listed on my profile and she was giving me other advice/tips to help in the mean time (AZO/probiotics/etc). This service is so convenient especially when you can’t leave your house to go to the doctor or work. Life saver! Thanks so much Dr. Honig and MDLIVE!! - Shelby

Information

Seller
MDLIVE, Inc.
Size
76.1 MB
Category
Medical
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Arabic, Burmese, Cambodian, Chinese, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Vietnamese
Age Rating
You must be at least 17 years old to download this app.
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Frequent/Intense Medical/Treatment Information
Copyright
© 2014 MDLIVE, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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