Screenshots

Description

The all-new MDLIVE Mobile App 4.0 makes connecting with a doctor fast, easy, and convenient—from anywhere, anytime. In addition to medical and pediatric care, MDLIVE also offers behavioral health therapy services and psychiatry.

The average wait time is less than 15 minutes to consult with a state-licensed, board-certified physician averaging 15 years of practice experience.

When to use MDLIVE?
• Instead of going to the ER or an urgent care center for a non-emergency issue
• During or after normal business hours, nights, weekends, and even holidays
• If your primary care physician is not available
• If you don’t feel up to driving to a doctor’s office
• If traveling and in need of medical care
• To request prescription refills when appropriate.*
 
Non-emergency conditions we commonly treat:
Acne
Allergies
Cold / Flu
Constipation
Cough
Diarrhea
Ear problems
Fever
Headache
Insect bites
Nausea / Vomiting
Pink eye
Rash
Respiratory problems
Sore throats
Urinary problems / UTI
Vaginitis
And more!

Behavioral health:
Addictions
Bipolar disorders
Child and adolescent issues
Depression
Eating disorders
LGBT issues
Grief and loss
Life changes
Men’s issues
Panic disorders
Parenting issues
Postpartum depression
Relationship and marriage issues
Stress
Trauma and PTSD
Women’s issues
And more!

Can I use it for my children?
Yes. MDLIVE has pediatricians on call 24/7/365. Please note, a parent or guardian must be present during any interactions involving minors with our online doctors. Also, see our symptom checker to find more information in regards to any current medical condition you may have.

Copyright © 2017 MDLIVE Inc. All Rights Reserved. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product and may not be able to substitute for traditional in person care in every case or for every condition. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Medical consultations are available by interactive audio on-demand 24/7/365 or by video 7 days per week from 7am EST to 9pm EST or by scheduled availability. Behavioral consultations are by scheduled availability. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://welcome.mdlive.com/terms-of-use/.
MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE interactive audio consultations with store and forward technology are available 24/7/365, while video consultations are available during the hours of 7 am to 9 pm 7 days a week or by scheduled availability. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit www.mdlive.com/pages/terms.html 120115

*Prescription Policy: Prescriptions are issued only when clinically appropriate for the symptoms described. No controlled substances may be prescribed and the availability of some prescriptions may be restricted by law in some states. For complete terms of use visit www.mdlive.com/pages/terms.html

What's New

Version 4.4.0

Bug fixes and improvement

Ratings and Reviews

4.6 out of 5
8.1K Ratings
8.1K Ratings
FN0891

Go to Urgent care instead.

I was hesitant to try MDLIVE but was reassured by their customer service that if it was an issue that they could not manage via online consult I would be refunded. During the consult the Dr. was very good, and very polite, but due to the limitations of telehealth was not able to help me determine any method of treatment for my condition. It was recommended that I go see a physician in person. This was not a referral to a specialist or a greater level of care, just a lateral transfer to an physician of the same qualifications who could manage my health issue in person. This outcome is understandable but earlier I had been reassured by MDLive’s Customer Service Rep that in cases that the could not treat patients would be refunded. When I contacted MDLIVE and explained the situation to their case manager they were unwilling to provide a refund but she was more than willing to engage in a long argument. I would recommend skipping MDLIVE and going to your see you local Dr or Urgent care instead. No need to pay MDLIVEs fees only to pay again when they send you to see a Dr in person who can repeat the exact same consult just without the limitations of Telehealth. In the future I’ll save the extra fees and just go to urgent care or my primary the first time. I am quite displeased by MDLIVE and their customer service.

Developer Response

Hi, we are very sorry that you feel you were incorrectly charged. We would like to discuss your concerns further. Could you please send an email with your name and contact information to social@mdlive.com? We will reach out to you as soon as we receive your information.

indigoinfinity

Scam

I used the desktop version of this service but came here to warn people about this company. My husband went through the sign up process (which was fairly easy/efficient) and selected the video call. Was told the wait time was less then 30 minutes and displayed name of doctor he would be “seeing”. 15 minutes later, we received an automated phone call stating that the wait would be longer and offering to switch to a phone call instead. We declined and continued to wait for the video call. After another 15 minutes, we opted to switch to the phone call because it was taking too long waiting around the computer. This time the page updated with a different doctor. After another half hour we still were not called. I attempted to use the online chat with customer service to see what was up but no one replied. Husband tried calling customer service but couldn’t talk to anyone until he took a survey where they tried to sell him a cruise....is this a joke????? Checked the activity log and it states that a doctor called us for a consultation. This didn’t occur! We have the phone records to prove it! We ended up cancelling the appointment because it became apparent it was a scam. They charged us $40 for literally NOTHING. Disgusting.

Developer Response

Hi there. We are so sorry to hear about this experience, but it's absolutely a set of concerns we want to discuss with you. Can you please send an email with your contact information to social@mdlive? We will reach out to you as quickly as possible to address these issues.

Nikolina's Mom

Doctors still do house calls!!

We recently moved and wasn’t established with a local doctor yet. My 15 year old dgtr had a horrific sore throat with the back of her throat covered in white patches. I took her to Urgent Care. They said her Rapid Strep was negative, I knew it was wrong... She was sooo sick and they refused antibiotics. Her head was so full of liquid, her eyes were constantly draining fluid along with her nose!!
One of my friends is an administrator at a local college. She praised this app and it’s awesome convenience! I set it up, put in our insurance info in and Shazam!! I was in touch with a live doctor within minutes!! I even sent him a close up shot of her nasty looking throat. He concluded she was very in need of an antibiotic ASAP!! He electronically sent a script to the local pharmacy within minutes!
I can honestly say, I won’t ever go back to another Urgent Care again!! I am a very happy Mom knowing I have a Doctor who does “House Calls” 24/7!!! Thank you very much and continue your great work!!
I am forever grateful that I have you at my fingertips!!

Information

Seller
MDLIVE, Inc.
Size
85.6 MB
Category
Medical
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Arabic, Burmese, Cambodian, Chinese, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Vietnamese
Age Rating
You must be at least 17 years old to download this app.
Frequent/Intense Medical/Treatment Information
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
© 2014 MDLIVE, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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