Screenshots

Description

The all-new MDLIVE Mobile App 4.0 makes connecting with a doctor fast, easy, and convenient—from anywhere, anytime. In addition to medical and pediatric care, MDLIVE also offers behavioral health therapy services and psychiatry.

The average wait time is less than 15 minutes to consult with a state-licensed, board-certified physician averaging 15 years of practice experience.

When to use MDLIVE?
• Instead of going to the ER or an urgent care center for a non-emergency issue
• During or after normal business hours, nights, weekends, and even holidays
• If your primary care physician is not available
• If you don’t feel up to driving to a doctor’s office
• If traveling and in need of medical care
• To request prescription refills when appropriate.*
 
Non-emergency conditions we commonly treat:
Acne
Allergies
Cold / Flu
Constipation
Cough
Diarrhea
Ear problems
Fever
Headache
Insect bites
Nausea / Vomiting
Pink eye
Rash
Respiratory problems
Sore throats
Urinary problems / UTI
Vaginitis
And more!

Behavioral health:
Addictions
Bipolar disorders
Child and adolescent issues
Depression
Eating disorders
LGBT issues
Grief and loss
Life changes
Men’s issues
Panic disorders
Parenting issues
Postpartum depression
Relationship and marriage issues
Stress
Trauma and PTSD
Women’s issues
And more!

Can I use it for my children?
Yes. MDLIVE has pediatricians on call 24/7/365. Please note, a parent or guardian must be present during any interactions involving minors with our online doctors. Also, see our symptom checker to find more information in regards to any current medical condition you may have.

Copyright © 2017 MDLIVE Inc. All Rights Reserved. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product and may not be able to substitute for traditional in person care in every case or for every condition. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Medical consultations are available by interactive audio on-demand 24/7/365 or by video 7 days per week from 7am EST to 9pm EST or by scheduled availability. Behavioral consultations are by scheduled availability. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://welcome.mdlive.com/terms-of-use/.
MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE interactive audio consultations with store and forward technology are available 24/7/365, while video consultations are available during the hours of 7 am to 9 pm 7 days a week or by scheduled availability. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit www.mdlive.com/pages/terms.html 120115

*Prescription Policy: Prescriptions are issued only when clinically appropriate for the symptoms described. No controlled substances may be prescribed and the availability of some prescriptions may be restricted by law in some states. For complete terms of use visit www.mdlive.com/pages/terms.html

What's New

Version 4.0.13

Performance improvements and bug fixes

Ratings and Reviews

4.5 out of 5

1.4K Ratings

1.4K Ratings

Waste of money/no treatment

MEOSG

I selected an appointment with a doctor based on my filtered results. The doctor I selected didn’t call, instead it was another doctor and he called 20min after my scheduled appointment time. This doctor couldn’t tell me if I would be charged for trying to locate my original doctor or not, so I decided to stay on the call. He advised me to visit an urgent care facility for what he thought sounded like a sinus infection. This call cost me $59. Urgent care cost is $90. I explained the reason I wanted to use MDlive was because it was cheaper and that I didn’t have the additional money to pay for urgent care. He said he would not prescribe me antibiotics and apologized for not being able to do anything but offer advice. I wish I never signed up, took the call or wasted money on this service. Now I’m still sick and don’t have enough to seek medical help at an urgent care. The reason I signed up was because I have Cigna insurance but still was charged $59 for a call from the wrong doctor who didn’t help me in anyway.

Update: Tried to email the address provided in the response from “App Developer” for further help and this email address does not accept incoming emails from anyone. More frustrated than before - bad service all around.

Developer Response

MEOSG, I would like to sincerely thank you for trying out our service and apologize. Your experience is important to us. Please email us at appreview@mdlive.com with your first name, last name, and DOB. Once we receive your information, we could escalate this to our clinical team for our physician review. I will also apply a credit to your account for your next consult. Again, I apologize for the inconvenience and hope you give us an opportunity to make it up to you in the future.

Misleading

Sorts it's

I recently gave a call in for simple symptoms of the common cold and while speaking to the doctor he advised that it was his personal decision not to prescribe an antibiotic and I stated that was ok and asked what next step I should take. He advised that I would need to set up another call, so I did. I had to contact the hotline due to the “24hour rule” and was told that another doctor would reach out to me to see about the antibiotic/steroid I was requesting. After waiting, a representative reaches out to me, I tell them my experience and that the previous doctor and phone representative tell me I may speak to another doctor to discuss the symptoms only for her to tell me I had to wait another 24 hours to even be eligible to speak to another doctor. I recommend to just rely on your family physician or urgent care so they can actually see your symptoms face to face. This application might be good if you’re needing very basic medication.

**updated**
I received a response stating they would further this response to a medical director. I emailed the email they requested and it states “this organization only allows emails from people within its organization”.... again, my response above wouldn’t change.

Developer Response

I would like to sincerely thank you for trying out our service and apologize. Your experience matters to us. I would like to forward your concerns to our Medical Director. Please email us at appreview@mdlive.com with your first name, last name, and DOB so we could review your account. I will also apply a credit to your account for your next consult. Again, I apologize for the inconvenience and hope you give us an opportunity to make it up to you in the future.

Great concept but rough experience

Dragon girl 35533

I was pumped to use this service, but had a bit of a trying time. Got all set up and was waiting for doctor to enter the video chat. Had to wait quite a while (which I don't mind, but the steps led me to assume there was no wait, just wish it was clearer). When a doctor finally appeared, I entered the chat, yet the doctor couldn't see or hear me, and then hung up. I had to call customer service (they were very friendly and helpful) and they got me set up in line again. Had to wait again maybe 15 minutes. Got into my video consult and all was going well. No complaints with doctor, professional. About half way through, the doctor told me he couldn't hear me anymore. He tried leaving and coming back in to the chat but we couldn't fix the issue. Finished consult with me nodding or shaking head and giving thumbs up. Would love to use this service again but hesitant with the IT issues.

Developer Response

Dragon girl 35533, I apologize for the complications you endured through your video consult. Our IT team would like to investigate this issue. If you don't mind, could you please email us at appreview@mdlive.com with your first name, last name, DOB and iPhone model. I will also apply a credit to your account for your next consult. Again, I apologize for the inconvenience and hope you give us an opportunity to make it up to you in the future.

Information

Seller
MDLIVE, Inc.
Size
73.7 MB
Category
Medical
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Arabic, Burmese, Cambodian, Chinese (Hong Kong), Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Vietnamese
Age Rating
You must be at least 17 years old to download this app.
Frequent/Intense Medical/Treatment Information
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
© 2014 MDLIVE, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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