Screenshots

Description

The MediacomConnect MobileCare app is the next generation in customer service giving you the freedom to access your account whenever and wherever without ever having to make a phone call. With just one click you can view your bill, check for outages, troubleshoot and so much more! Check out all of the MediacomConnect MobileCare features below:

Account & Billing
• View your current billing statement
• Pay your bill
• Store payment method on file
• Modify payment method on file
• Find a payment center

Internet Data Usage
• View current Internet service level
• View Internet Data Usage allowance
• Review Internet Data Usage history

Outage Check
• Check for service interruptions in your area for TV, Internet & Phone

Appointment Manager

• View upcoming service appointment

Technical Support

• Automatically refresh your modem or cable box to solve Internet or TV issues
• How-To's and FAQs for your TV, Internet and Phone service

Notifications

• Upcoming service appointments
• Account updates
• Billing updates
• Bill due dates

Communications

• Chat with a customer service agent
• Enroll in Text Messaging
• Submit Customer feedback
• One-touch Connect-to-Agent dialing

Note: You must have an active Mediacom account to register for and use the MediacomConnect MobileCare app.

What's New

Version 3.3.5

Rollback to fix login issues

Ratings and Reviews

3.8 out of 5

1.6K Ratings

1.6K Ratings

Version 3.2.23 update is dumb

Ujjddkg

The app ui looks bright and fresh, but navigation is NOT improved upon. Biggest main use people have for this app is to check their usage level because of mediacom’s data caps. They made the look smaller, put in a new line-graph format vs the old bar graph (that showed previous months usage) which doesn’t make sense (since it compares previous months usages with your usage of literally today; which goes a bit like this: Jan-243gb , Feb-237gb, Mar-6gb...”um, it only Feb 20th...why are you line graphing incomplete billing cycles in real-time?!”) and they gave you less up front info that was clear and simple. I hate people changing things for the sake of changing things. If you change something make it for the better; not just rearrange stuff and change fonts and colors. It gets annoying. ALSO...your pw used to be able to be saved, but now you have to type it in each time you want to login...so they are actually giving you less functionality with the latest iteration.

Getting better

Marmoset Killer

Does not remember password from session to session like the old app did.

How about an upgrade that integrates face or finger recognition for the password like most modern apps?

Getting a “File is not available at this time” when trying to view PDF bill through app.

Go back and try again!

March 20, 2018 update, version 3.3.0:
Ok, you went back and tried again and struck out. The features that people are asking for (like saving the password) were forgotten and you added a bunch of useless garbage functionality.

I get a nasty looking error message when trying to view a pdf of my bill. Seriously? This is basic functionality that most apps have had since the early 2000’s

Strike two!

March 21 update: Seriously, just a version number... instead of fixing all the other problems????

Strike!

April 6, 2018 update:

Congratulations, you got the biometrics login working like an modern app should have! Fonts are still small, but app displays the information I need ... base hit.

Developer Response

Hi Marmoset Killer,
Thank you for your review. We appreciate the feedback and we are listening to you. The save password functionality will be enhanced by the end of the April. The TouchID went in last Friday, so if you have a newer iPhone with touch ID, signing in should be a simple as your fingerprint. A lot more enhancements will be going in every couple weeks so stay tuned. Thanks again.
Chris K.

Big help

Tine-N-Fl

I love this app! Easy to use and navigate. Paying bills has never been easier. I can pull up current and past bills with ease, check internet usage, report a problem or even schedule an appointment if necessary. No need to hunt for my credit card when I use this app it stores all my information. Actually I have several accounts stored for my payment methods. All I have to do is choose the one I want to use. The initial sign up and loading of payment methods takes a little bit of time but well worth it! 👍🏼

Information

Seller
Mediacom Communications Corporation
*WEA.AppPages.Size*
18.6 MB
Category
Utilities
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
You must be at least 17 years old to download this app.
Unrestricted Web Access
Copyright
© 2018 Mediacom Communications Corporation.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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