By Mediacom Communications Corporation
Open iTunes to buy and download apps.
The MediacomConnect app extends key customer service features directly to your iPhone, iPod Touch or iPad devices. With MediacomConnect you can troubleshoot service issues traditionally handled by customer service agents directly through a mobile device, pay your bill, change service appointments and more.
MediacomConnect features both touch-screen menu navigation and search capabilities to easily manage the following:
- View and Pay your bill
- Manage scheduled appointments -- cancel, reschedule
- How-To's and FAQs
- Automated troubleshooting wizards for internet and video service
- Location based store locator
- Submit Customer feedback
- Notifications of upcoming service appointments or bill updates
- Convenient one-touch Connect-to-Agent dialing
Note: You must have an active Mediacom account to register for and use MediacomConnect.
What's New in Version 2.0.33517
IOS 7 support and minor bug fixes and improvements.
Helpful and compact
I'm fairly surprised at how helpful I've actually found this app so far. Especially when you take into consideration that I'm not real satisfied with Mediacom as a provider.
Upon using the app so far, I was able to see my service appointment, transfer it to my calendar and attempt resetting my modem.
I was able too search my area for any outages and view my bill as well.
I have not tried to pay my bill or proceed with tech support from the app yet, but will update this review once I do.
So far, it's user friendly with a simple but effective design. It may be the first thing this company has done right by me so far.
Fairly Easy To Use
Apparently there are no reviews for this app yet and I've never done one before.
However, the MediaCom app is fairly easy to use. As long as you have your log in info, it pretty much looks like the mobile web site.
It offers you a microphone so you can speak your commands if you want. There are only a few tabs, and they are clearly spelled out & it took me 2 minutes or less to pay my bill!!! I just take screenshots on my iPhone of the payment confirmation and I'm done!
Check it out.
Avoid using the bill pay option. Somehow the payment you've made isn't visible on your account for up to five days. So if you happen to accidentally type the wrong amount and pay more than you'd planned (like I did), or paid twice, you cannot dispute the charges until it's visible. However, they have funds withdrawn from the bank account or credit card used during the transaction within moments. If you pay online or by phone, issues like this can be addressed immediately. However, the multiple prompts would prevent that from happening, anyway. Avoid the aggravation. Lesson learned.
- Category: Utilities
- Updated: Oct 28, 2013
- Version: 2.0.33517
- Size: 2.0 MB
- Language: English
- Seller: Mediacom Communications Corporation
- © 2012 Mediacom Communications Corporation.
Compatibility: Requires iOS 5.1 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.