The MediacomConnect MobileCare app is the next generation in customer service giving you the freedom to access your account whenever and wherever without ever having to make a phone call. With just one click you can view your bill, check for outages, troubleshoot and so much more! Check out all of the MediacomConnect MobileCare features below:
Account & Billing
• View your current billing statement
• Pay your bill
• Store payment method on file
• Modify payment method on file
• Find a payment center
Internet Data Usage
• View current Internet service level
• View Internet Data Usage allowance
• Review Internet Data Usage history
• Check for service interruptions in your area for TV, Internet & Phone
• View upcoming service appointment
• Automatically refresh your modem or cable box to solve Internet or TV issues
• How-To's and FAQs for your TV, Internet and Phone service
• Upcoming service appointments
• Account updates
• Billing updates
• Bill due dates
• Chat with a customer service agent
• Enroll in Text Messaging
• Submit Customer feedback
• One-touch Connect-to-Agent dialing
Note: You must have an active Mediacom account to register for and use the MediacomConnect MobileCare app.
Ability to Save Password
And maybe (I am not sure if you want to advertise these two):
Ability to schedule trouble calls via the app
Improved Payment User experience
Ratings and Reviews
After Hours stinks and needs work
I get it that you don’t have people to answer phones and chat 24 hours a day. However, if I go into this app to troubleshoot a problem and it results in me needing to talk with someone and request a callback, maybe you should just stop right there and say, “sorry, no one is available at this time, please come back at such and such time.” No, instead, it proceeds to ask you to request a time to talk, ask you what is wrong, ask for number, and then a message as to what the issue is. That would be great, except....sorry, please come back during such and such time as no one is available. Ok, so next I try to request a callback thinking surely, I can leave a message and they will call me back when someone is available. So again, tell them what is wrong, leave my number and a message as to the problem....NOPE! Sorry, need to contact us during such and such time. So finally, I result to leaving an email. By this time, I am so ticked off, that I am just plain rude on my message and just tell you to call me. Did anyone run through these steps during a beta test?!?! Come on! It’s 2018, you could fix this real easy by just allowing it to leave a message and allow it it call have you call us back the next day and maybe even at a specific time range. Holy Crap! What an idea!! You guys wonder why so many people cut the cord....
Version 3.2.23 update is dumb
The app ui looks bright and fresh, but navigation is NOT improved upon. Biggest main use people have for this app is to check their usage level because of mediacom’s data caps. They made the look smaller, put in a new line-graph format vs the old bar graph (that showed previous months usage) which doesn’t make sense (since it compares previous months usages with your usage of literally today; which goes a bit like this: Jan-243gb , Feb-237gb, Mar-6gb...”um, it only Feb 20th...why are you line graphing incomplete billing cycles in real-time?!”) and they gave you less up front info that was clear and simple. I hate people changing things for the sake of changing things. If you change something make it for the better; not just rearrange stuff and change fonts and colors. It gets annoying. ALSO...your pw used to be able to be saved, but now you have to type it in each time you want to login...so they are actually giving you less functionality with the latest iteration.
Good app & easy to use. However, on the current usage page, I wish it would tell us the date your data allowance starts over. Currently it only says (for example): “data renews in 3 days”. That isn’t very helpful, because when you check your bill it actually starts over on the 4th day. (Depends on day you are actually looking at it.) I always end up having to open the pdf of my last billing to check the date that actually starts my new month of data. Another issue is the graph showing usage over time. It says it’s showing the last 4 months of usage. Not true! It’s showing the previous 3 months plus the current month. Also wish the print were a larger font. Fix these issues & would be 5 stars.
- Mediacom Communications Corporation
- 18.6 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- You must be at least 17 years old to download this app.
- Unrestricted Web Access
- © 2018 Mediacom Communications Corporation.
With Family Sharing set up, up to six family members can use this app.