Meralco Mobile 4+

Manila Electric Company (MERALCO)

    • 2.2 • 69 Ratings
    • Free

Screenshots

Description

Meralco Mobile gives customers the power to access to their Meralco account 24/7.

With Meralco Mobile, customers can:

1. View and pay bills
2. Report an outage
3. Inquire and give feedback
4. Get notifications from Meralco
5. Compute the cost of using appliances with Appliance Calculator and Orange Tag
6. Get energy efficiency tips and updates on exclusive appliance promos with Bright Ideas
7. Find the nearest Meralco Business Center or Bayad Center

Please note that the Meralco Mobile app requires access to the following services to operate properly:
* Camera: Allows the Meralco Mobile app to access your device’s camera. You can use your camera to take photos and upload together with your reports on brownouts, busted lights, leaning poles, etc.
* Storage: Allows the Meralco Mobile app to access the media library of your device for you to attach photos / videos when reporting brownouts, busted lights, leaning poles, etc.
* Location: Allows the Meralco Mobile app to access your location to show nearby Meralco Business Centers and Bayad Center branches.

What’s New

Version 2024.02.08

Meralco App Powered Up!
The app has been updated to enhance your Meralco experience with:

1) Simplified and more efficient electric service reactivation (now less steps for registered customers)
2) Improved PDF viewing and downloading

Other minor enhancements and bug fixes were also made to provide you with the best app experience possible.

Make sure you are using the app's latest version to enjoy better usability. Download now!
#PowerUp with Meralco Mobile App

Ratings and Reviews

2.2 out of 5
69 Ratings

69 Ratings

Lan Franzia ,

A need to improve more!

Kudos to Meralco for having this application handy to its consumers. However, a lot more improving is needed to cater user expectation. For one, multiple tab inside the app will redirect the user to Meralco’s website when clicked. I found this an inconvenience since it defeat the purpose of such app, one rather go directly to the website without using the app. This should be rectified on the next update. It will one become a convenient app if no redirecting will occur in the near future. Other options seem amicable enough. I will change my review rate once update to address aforementioned issue had been release, until then I am giving 2⭐️’s.

John Ridge ,

Transaction Fee

Ridiculous despite the coronavirus outbreak which lead people to be at home at much as possible and your stores that are closed together with other payment centers you still charged us transaction fee. You should be thankful since we still decided to pay on time even with these hardships and return the fee that you billed us!

Aside from that it’s outrageous to know that we can’t view our bill online because we just recently created an account! That doesn’t make any sense!

Developer Response ,

Thanks for sharing your thoughts with us, John. The convenience fee allows Meralco and other payment channels/retailers, through their Payment Gateway Partners, to operationalize a secure, reliable payment facility that you, can access anytime, anywhere. The convenience fee does not go to MERALCO but is directly credited with our payment partners. We hope you understand. Thank you.

JJrDG ,

Show the statement bill

Giving 4 stars due to the statement bill is not available in the app. The statement bill must appear not only the unpaid amount. This is to be transparent and for us to see our consumption for the month covering period. This app is only convenient now due to covid19 lockdown and also if the payer is outside the country since payment by credit card is available. For the meantime, I will not subscribe for your paperless bill and I will only pay after receiving the written statement bill delivered to our house.

Developer Response ,

Thanks for sharing this with us, Jess_Jason. For newly registered users, your bill will be available on the next billing period. Your bill will appear after this billing period. Hope this clears up your concern. Thanks for the download.

App Privacy

The developer, Manila Electric Company (MERALCO), indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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