By MetroFax, Inc.
Open iTunes to buy and download apps.
MetroFax Mobile 3.3 is the free companion for the MetroFax Internet faxing service. Send and receive faxes wherever you are.
- Dedicated local or toll-free fax number
- No activation, minimum usage, or early termination fees
- Plans to meet every budget
- Send a fax optimized image from your camera
- View sent faxes
- Use contact information on your phone to address faxes
- Forward faxes to another fax number or email address
- Resend a fax
- Support for Apple AirPrint
What's New in Version 3.3.2
- minor bug fixes
I run a business that requires faxing regularly. I was never notified that MetroFax was changing their website and their software. I did not know the faxes I was sending were not going out with A cover page with my contact information. After spending 30 minutes on the new website trying to find where I could make a new cover page I finally gave up and called customer service which supposedly operates 24 seven (but I am currently waiting for a call back because the people that can actually do something leave at 5 PM). I found out that you can no longer do that from the website but that you have to download software to your computer which negates the entire reason why I went with MetroFax. Nevertheless, I had no choice so I began downloading the software she sent me. Only to find out that it was for a PC only and I have a Mac. After checking I was told that they do not have software for a Mac at this time. This app and their website are absolutely horrible to use. If you are getting this app or subscribing to MetroFax for your business and are doing it with long-term expectations, I would think very carefully before using MetroFax.
Frustrated & disappointed
I am a long time customer, who referred many colleagues to the service. I relied on this app and it is utterly broken.
I spoke to a rep, who referred me to third-party site giving instructions on how to reinstall a previous version of the app.
Here is a heartfelt suggestion, fix the app. I'm paying a fee for a service that has only partial functionality. I'm not your IT department and I don't want to hack my phone to fix a problem you created.
If necessary, I will take my business elsewhere. Very unprofessional.
Hey MetroFax ... You out there?
So obviously people are very angry at your new owner. Here's an idea of how you can win hearts and minds ... not that you are going to do anything about it or even think of following my suggestion. I found an old iPad least night that has an old version of your iOS app on it. IT STILL WORKS!!
How about you upload to the App Store the older version that still works? So simple the chances of you doing it are zero ... but maybe ... just maybe ... you'll do it.
- Category: Business
- Updated: Jan 28, 2014
- Version: 3.3.2
- Size: 8.2 MB
- Languages: English, Dutch, French, German, Italian, Japanese, Spanish
- Seller: MetroFax, Inc.
- © 2012 MetroFax, Inc.
Compatibility: Requires iOS 5.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.