Screenshots

Description

mHelpDesk makes running your field service business easy--whether you’re in the office or on a job. With seamless scheduling, estimates and invoices, and customer and staff communication, mHelpDesk has everything you need to get more organized and win more jobs. Our app features the ability to work offline, meaning even if they’re in a basement or an area without a wifi or cell signal, your team can still get the job done.

Work online or offline

With our innovative offline feature, your team can continue to work even when a wifi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found.

Simplified scheduling

Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency.

Professional estimates, on site

Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks.

Invoices that get paid faster

View or email professional-looking invoices directly from your phone, allowing you to take payment immediately.

Customer support, made easy

By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status.

Connecting field and office

With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service.

Over 12,000 customers use mHelpDesk to run their business more efficiently.

"We now convert more leads into paying jobs. The professional quotes included are so much better than our old carbon copies." - Nancy S. (Owner @ Vantage Landscaping)

"We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted the software across the company from sales to engineers and it’s improving our efficiency all the time." - Lisa T. (Owner @ Appliance Rescue)

"With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot." - Derek K. (Director @ Kite Refrigeration)

Everything you need to get the job done
Web and mobile access
Offline/online sync
Scheduling
Lead management
Job management
Email/SMS (text) Automation
Estimates
Invoices
QuickBooks integration

mHelpDesk has happy customers across several industries, including:
HVAC
General contractors
Electricians
Plumbers
Handymen
Exterminators
Locksmiths
Roofers
Installers
Repairmen
AND MORE

Getting started

If you’re already an mHelpDesk customer, then download the app for FREE and sign in with your account credentials

About us

For almost 10 years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft.


Disclaimer: mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can dramatically decrease battery life.

What's New

Version 2.20.0

We update the app every few weeks to maximize performance and user happiness. This release contains bug fixes and minor tweaks.

Ratings and Reviews

4.3 out of 5

65 Ratings

65 Ratings

Works but still no updates

sc jets

Managed to get my 30+ team of technicians to adopt mHelpDesk(finally) but still no auto rotate for iPad pros using keyboards. I mean I’m fed up with begging for this feature from the development team for 6 months - it should already be implemented and clearly I’m not the only one asking for it. At least tell me it’s not possible or your working on it but don’t give me an update that doesn’t even mention the request. For a crm team using Salesforce to sell mHelpDesk you should place our case at the TOP of your list so we can all be happy like mHelpDesk should make us. I’ve literally had better responses from every other application developers who at least respond to requests even if it means making a custom solution that I have to pay for.

Mhelpdesk = Peace of Mind

mhelpdesk4life

I could talk for hours about Mhelpdesk, the program, there staff and entire experience. I will keep it short.

1. Confidence

You can count on Mhelpdesk and there customer service. No matter who you get on the other end of the phone, it’s as if each staff member personality built your program and all of them are enthusiastic and passionate about Mhelpdesk

2. Custom Custom Custom use the features you want, hide the ones you don’t want.

3. Reliable, affordable and efficient

4. Customer Service!

5. Customer Service!

Once you start using Mhelpdesk you will wonder how you have gone so long without it!

Thank you Mhelpdesk !

Sean Berg
Doc Joe’s Plumbing
Southern California

Getting better

AC Docs

Had a lot of random restarts for a while there, but seems to be lessening in frequency. Still needs update to be able to go back and re-edit long paragraphs in the customer notes section. There is no method to move the cursor around (iPhone 6s) so for long descriptions you can’t get to the bottom.

Information

Seller
MHelpdesk, LLC.
*WEA.AppPages.Size*
49.3 MB
Category
Business
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2016 Mhelpdesk, INC.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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