MICA Mobile is part of a cloud-based software solution to totally mobilize your workforce in the field. The app lets you capture loss-related job data, pictures, notes, electronic signatures etc. on-site. Use action items to communicate with field technicians and track progress. The app is backed by a powerful rules engine platform to keep your workflow within SLA guidelines and procedures. The app is integrated with the insurance industry’s leading estimating platform, Xactimate, to eliminate duplicate data entries.
MICA Mitigation Suite includes:
- Built-in IICRC S-500 standards
- Electronic signatures and documents
- Moisture logs
- Picture annotations
- SLA management
- Business process management
- Equipment management
- Custom Pricing and Estimating
Go completely paperless with MICA.
- Fixed an issue causing failure in emailing signed work authorization documents..
- Export data through email process.
Ratings and Reviews
I spoke with someone at MICA about installing a feature to allow you to center the sketch at anytime. It is very time consuming to get into the sketch on a large house and end up going to the edge of the screen, then having to grab every room and move it individually. I know mine sometimes only allows one move per touch and then you have to leave the sketch to come back and make another single move. Also, entering numbers into the moisture mapper. If I enter 100 it will take 10-15 seconds for it to show up. The answer to any questions at the help desk is “did you do a hard reboot”.
Are they listening to us?
It seems with each update, the app seems to be more & more of a pain to use. From adding in more & more obstacles to go through for a simple input, closing out by itself constantly, losing data for no reason, etc.
The app has potential, but so far is a lower tier option.
If any devs are reading this, the option to delete multiple jobs at once would do wonders.
Not a well made program
The app navigates like a cheap made China knock-off. You'll probably notice the misspelling. It's had "Advanced Serach" for a while. "Serach?" Really? For what this app costs, you'd think it'd be a smooth flowing process. I'm only required to use this app with certain TPA's, but decided to use it for all mitigation jobs. One assignment will take 2 hours or better to setup for daily monitoring, and that's with a small and uncomplicated chamber with about 3-4 easy to sketch rooms. The sketch app is probably the top annoyance. It does not allow you enough detail to sketch properly. If you have a house with angles and offset walls, you'll want to throw the tablet before you get anything close to the correct dimensional layout. Also, be aware that the app will occasionally crash before you're done sketching, and it will delete everything you've entered from the last manual save, up to the point it crashed, and if it's a newly created job, you guessed it, that hour you just spent entering data was wasted, and you'll have to start all over. You will have to learn to input, save, input, save... This app doesn't automatically sync with the server, so if you have to reset your device for any reason, you will lose all data associated with any job not uploaded to the server. I just lost a large job with 5 days worth of mitigation data. The assignment didn't require MICA, but I'm still hating this monstrosity right now because of the time I wasted using this app. I could keep on and on about other aspects, but it falls on deaf ears. I guess they make enough money from required usage fees, they probably don't care about improvements. I'm not here to rate it, but the customer service is fast and pleasant. I just wished the app was.... *NOTE* I uploaded an assignment to the server on the 1st day, for another large mitigation assignment that requires MICA usage. After resetting my device, I find out that the next 4 days of mitigation data did not sync, and all data entry is lost. Thanks MICA, for making my job miserable!
With Family Sharing set up, up to six family members can use this app.