MINDBODY Business (formerly Express) lets you stay close to your business and your clients, wherever you are. Sell your products and services, manage your schedule, look up client information, and track your sales for the day—all from your iPad or your iPhone. You can reschedule an appointment while you’re out running errands, or check class rosters when you have a free moment. Whatever your day brings, with MINDBODY Business (formerly Express), you’re always ready.
With the app, you can:
- Sell your products and services, including contracts
- Process credit card, cash, check, or gift card payments, and then email receipts and contract terms
- Browse your schedule of classes and appointments for you and your staff
- Quickly book or sign up clients and then send confirmations
- View and adjust staff availability
- Look up and manage client information, including purchases and visit history
- Reactivate expired passes
- Sign clients in to class and manage waitlists
- Easily cancel a class or substitute a teacher
- Collect signatures and store paperless liability waivers
- Pull up reports to see how your sales are tracking for the day
This app is for businesses that use MINDBODY. Log in with your MINDBODY username and password. For more information, visit our website.
In this update, the MINDBODY Business App improves the usability of the app by fixing several reported bugs and introducing performance enhancing capabilities to improve the way our customers interact with their clients and run their business.
Ratings and Reviews
Reminders aren’t being sent to clients
This system worked okay when I first started using it; 2 months ago. The last few weeks when I try to change the notification setting to email/text or just text only it goes back to email after I have saved. Some of my clients are still receiving the reminders via text message some have stopped receiving the reminders. In result I have clients text me frantically about their appointment or some have FORGOTTEN and don’t come to their scheduled appointment. My clients really rely on those reminders and is upsetting when I’m loosing money due to YOUR malfunctions. Also, there are a few things that I would like to change. If there is an appointment scheduled with two different names but paying together (brother and sister or mom and child, etc.) it can not be combined on the same ticket. Making the client do more than one transaction. There is also no feature for reoccurring appointments for those who come on specific days or every so often. It helps so that their appointment is already scheduled. Step up your game. If I had the choice I would use a different system but the salon uses this software.
suddenly unable to cancel a booking
i’m a tennis pro and the tennis club where i teach uses mindbody. i, myself, use the app for booking/canceling courts and lessons. recently, the ability to cancel a reserved court or lesson has stopped working. when i tap the trash can, nothing happens and there’s no other method of canceling (to my knowledge). also, whenever i try to book a 30 minute lesson, it says session time not available and doesn’t allow me to book half hour lessons. what that means or why it doesn’t allow it, i don’t know since i am able to book them from the website. this issue is not recent, it has never allowed me to book a 30 minute lesson in the two or three years i’ve been using the app. these are two small things but make a BIG difference in the usefulness of the app. so as of right, the app is pretty much useless to me which is too bad since the website is not mobile friendly which makes it hard to view the courts sheets on my phone which is what i use most to manage my courts and lessons since i’m on the court all the time and can’t easily access a computer.
Beware if you use a monthly billing system
Beware if you use a monthly billing system like my studio does (in which clients get a certain amount of sessions per month and expire at the end of the month). Apparently if you make an appointment using the app it will automatically book AND APPLY the session which does not happen when booking on a desktop. This caused us to charge clients at the wrong time of the month and overcharge some clients for sessions they had already paid for. I brought this to the attention of a mindbody tech support person but they did not see the problem in this design. There should be an option as there is on the computer to just book a session and not apply the payment. I could see this feature being useful on the client app but not for the business owner/employee app. I’ve been using mindbody for 7 years now and I’m a little disappointed that this is not seen as an issue and cannot be fixed. I am also annoyed that I cannot use the app anymore to book sessions in the future.
With Family Sharing set up, up to six family members can use this app.