Keep motoring with MINI Roadside Assistance – just for you and your MINI.
Designed exclusively for MINI, our Road Assist App will dispatch fast, roadside assistance for your MINI, so that you will never be stranded on the roadside. By utilizing your phone’s GPS capabilities and passing location data to MINI’s roadside dispatch, your MINI will receive fast, reliable service.
The MINI Roadside Assistance app has been carefully designed to make requesting assistance faster, more accurate and convenient; a premium ownership experience, when you need it.
•Request assistance for a mechanical issue, dead battery, flat tire, out of fuel, lock out, and more
•Select a preferred dealer to contact for appointments and as a default service destination
•Use GPS, maps and satellite to pinpoint the vehicle location
•Follow a dialogue assisting you in diagnosing the problem and requesting appropriate service
•Retrieve confirmation service is on the way and the estimated time of arrival
•Your MINI’s Vehicle Identification Number (VIN) confirms eligibility for Roadside Assistance, as covered by MINI*
The app is free and so is roadside assistance within your MINI warranty period. Services for vehicles outside of manufacturer’s warranty coverage are subject to fees. Extended Roadside Assistance coverage for MINI vehicles beyond their warranty period is available for purchase. Registering your MINI’s VIN expedites service.
Only available for North American Vehicles.
*Subject to certain limitations and exclusions. See your Owner's Manual for details.
Here’s what’s new in this version for Mini Roadside Assistance.
Never have we had:
•Google ratings for locations, so you can trust where you tow your car to.
•Navigate to websites of those locations directly to make an informed decision.
•Enhanced Push notifications.
•Simplified User experience that now let’s you request a rescue within 2 minutes.
Plus, calling out the other recent functions as well:
•Share your status with friends and family
•Once you request service, you can monitor your request in “track your rescue” as your job progresses.
•Cancel your request digitally from the until the Provider is in arriving soon status.
Ratings and Reviews
Mini advertises that making a request for roadside assistance through this app results in faster service. Not true. I have requested roadside assistance over the phone in the past and had relatively quick response time. When making a request over the app, however, I waited for an hour until the app said there were “technical difficulties” and forced me to call roadside assistance. I called roadside assistance and was advised that sometimes the app cannot find a dispatcher, which causes delays. Apparently these delays do not occur if you call in your request. In my case, it was a delay resulting in me waiting 2.5 hours for a jumpstart! I’m deleting this app immediately and absolutely do not recommend it.
Total Garbage Not Befitting A BMW Group Product
Tried 3 times over the weekend to use the app and was t successful once. It resulted in a error that I can’t clear and now only have the option to “try again” or hit a button to call. It won’t clear out an old request. When I did get it to work it told me a 2 hour wait. I called in and was able to get a tow truck within 30 min. Don’t waste your time on the app just call the number and be prepared to be transferred multiple times before you get to someone. The BMW Group should be embarrassed that they released this total garbage pile on their customers.
Doesn’t recognize a VIN.
Call the associated number and they can’t hear you.
Pretty much useless.
I’ll just call the number versus using this app.
With Family Sharing set up, up to six family members can use this app.