By Airside Mobile LLC
This app is only available on the App Store for iOS devices.
The Mobile Passport app speeds you through U.S. Customs when entering the USA at 1 cruise port and 24 airports!
Officially authorized by U.S. Customs and Border Protection, MOBILE PASSPORT allows U.S. and Canadian passport holders (on B1 or B2 visas) to submit their passport control and customs declaration information via their iPhone or iPad and bypass the regular line to enter the United States. This app effectively replaces the traditional blue-and-white paper declaration form required of all travelers entering the U.S. by air or sea.
1. Complete your profile with basic passport information.
2. Answer CBP’s questions about your trip.
3. Submit your information UPON YOUR ARRIVAL and get a receipt from CBP.
4. Follow the signs to the dedicated Mobile Passport Control lane.
5. Scan your receipt and show your passport to the CBP officer.
MOBILE PASSPORT service is currently available at:
- Atlanta Hartsfield-Jackson International Airport (ATL)
- Baltimore-Washington Thurgood Marshall International Airport (BWI)
- Boston Logan International Airport (BOS)
- Chicago O’Hare International Airport (ORD)
- Dallas-Fort Worth International Airport (DFW)
- Denver International Airport (DEN)
- Fort Lauderdale-Hollywood International Airport (FLL)
- Houston George Bush Intercontinental Airport (IAH)
- Los Angeles International Airport (LAX)
- Miami International Airport (MIA)
- Minneapolis-St. Paul International Airport (MSP)
- Newark International Airport (EWR)
- New York John F. Kennedy International Airport (JFK)
- Orlando International Airport (MCO)
- Phoenix Sky Harbor International Airport (PHX)
- Raleigh-Durham International Airport (RDU)
- Sacramento International Airport (SMF)
- San Francisco International Airport (SFO)
- San José International Airport (SJC)
- Seattle-Tacoma International Airport (SEA)
- Tampa International Airport (TPA)
- Washington Dulles International Airport (IAD)
- William P. Hobby International Airport (HOU)
- Port Everglades (PEV)
with more airports and cruise ports to follow.
U.S. and Canadian citizens (on B1 or B2 visas) are eligible to use MOBILE PASSPORT. Household members who are traveling together may be included in a single submission.
Submissions must be sent upon arrival at the port of entry. Receipts are valid for 4 hours. Receipts may NOT be re-used or transferred.
****YOU MUST ENTER YOUR NAME AS IT IS ON YOUR PASSPORT.
****MOBILE PASSPORT IS NOT A REPLACEMENT FOR YOUR PASSPORT. BRING YOUR PASSPORT!
What's New in Version 2.6.1
+ Minor improvements and bug fixes
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App, great; Airport (EWR) ridiculous
The app was easy to use. I quickly set up the info for myself and family member. At the airport, at customs I saw signs about downloading the app, however there was nothing to indicate what line to go to. I asked one airport employee (at customs) who didn’t know what I was talking about. So we were waiting in the very long and slow line. I asked another employee who said, “Oh right over there; you don’t have to wait here.” She was pointing to a booth with a customs official with no line at all. I looked all around thinking I may have missed a sign. There was nothing to indicate this booth was for mobile passport. I was not the only traveler looking for this booth.
Next we go to get our luggage and exiting, we once again have to show the officials the “paper” showing we went through customs. Having used the mobile app we don’t have the paper. Again we wait, get to the official who, talking to me as though I’m stupid, says, “You used the app; you go over there,” pointing to another official standing at another podium. I look all around; nothing to indicate he was the official to handle mobile app. Newark Liberty is a very busy airport. I realize it will always be a bit crazy, but you’d think they would put signage that could help direct people.
Fabulous app, airport signage needs improvement
App worked great, passport scanner didn’t work but I chalked that up to poor lighting and movement in the plane. Manual input of passport info remedied that; I suspect the scanner would work a lot better in a static setting at home or the office. Once I found the right line to enter, my processing was limited only by my walking speed.
The real improvement needs to be with the airport signage and more clarity with the CBP video played on the plane. The signage indicated Mobile Passport users were directed to go into a section with Global Traveler machines, but there were no Mobile Passport machines there. The CBP video made it clear that GT and MP use different machines, so I was expecting to use a separate machine. That delayed me a couple mins until an employee directed me to one line that had one small sign indicating it was for MP users. More clarity please!
Good app, so-so in person execution
I've used this app twice now, both times entering by air at EWR as a US citizen. The app itself is well designed and simple to use, even for a family. And both times I used the app, passport control was a breeze. Customs, on the other hand was not. The first time, the signage was unclear but we eventually found a special line for app users and saved a bit of time. The second time, I asked one person who sent me to the Global Entry line, only to be rejected by the inspector, who told me to get in the 200+ person "general population" line. All the time saved at passport control and by not having checked luggage was immediately lost: what could've been a 15 minute plane-to-taxi stand experience ended up taking nearly an hour. So, well done devs, but the guys on the ground need a better system!