MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan. MOHELA is here to assist!
Headquartered in St. Louis, Missouri, with additional offices in Columbia, Missouri and Washington, DC, our primary focus is student loan servicing. This app provides MOHELA’s Direct Loan and FFELP borrowers quick and secure account access, payment scheduling/history, form upload capability, tax information and messaging capabilities.
Additional file download security, miscellaneous UI improvements, and bug fixes.
Ratings and Reviews
Good idea but lacks in performance
Downloading the app? Slow and I had to request it multiple times for download. (On hi speed wifi, nothing else is slow).... then
Logging on has locked me out of the account because it isn’t recognizing my correct answers. (I screenshot the correct log in and file those pics so I KNOW I entered it exactly correct all three attempts).
After successfully entering the log in, progresses to the security questions. I answered the security questions correctly and then I get a message that my password is wrong. Um, what? Just told it was ok. Next attempt I can’t get past password screen to the security questions at all. Last attempt, security question screen again and the “password and user name wrong”.
Fix “Enable Touch ID”
Even after enabling on the logon screen and in the app itself, it still fails. App is very good but wish it could be easier to login using Touch ID. Having to re-enter the password every time drives away user retention.
It’s quite obvious that this app is not a native app and just serves up a scaled webpage. Some images and icons are not retina and look blurry. It takes forever to do anything. Really wish someone would pour some love into this.
With Family Sharing set up, up to six family members can use this app.