Screenshots

Description

The Money Network Mobile App (My MN) is an account management tool for Money Network® cardholders. With My MN, you can have easy, quick access to your Account information anytime, anywhere!

Please note that the screenshots reflect some features which may not be available to all the users.

What's New

Version 5.5.1

Easier way to recover your username and password.
Other bug fixes and improvements

Ratings and Reviews

2.6 out of 5
594 Ratings
594 Ratings

Horrible customer service

AimeeRenae5

I called to replace a broken card that was still working fine. I made sure to tell the rep my card worked, i just needed a second one sent. The woman cancelled my card without telling me, which is my only way to access my money. I told her she never even mentioned she was cancelling my card so I could have at least withdrawn what money I have in the account until the other one arrives. I asked to talk to a supervisor so she put me on hold for 5 minutes and when the phone picked up again, she was still on the line! After asking for a supervisor again, I was finally able to talk to talk to a different person who apologized and told me I could get a check from personnel and withdraw money. I got a check but when I tried to cash it, it repeatedly said it couldn’t process. Money network took the money from my account but I couldn’t get it. I had to call to void the check but was told it would be 3-5 days before the money would appear in my account again. I called again today to get ask why I was never emailed a tracking number for my card. Thankfully, I finally got the number and should be receiving a card tomorrow. I’m over this sham of a “bank”. I never wanted an actual bank account because I was afraid of these exact problems. I’ll be giving my money to a bank to hold on to from now on.

Constant problems; terrible customer service

Kaytea33

I have been unable to access my account, both through the app and on the website, for months. I have a piggy bank set up, so money is being taken out of my paycheck every week, but I am unable to access that money. Since I can’t log onto my account, I can’t disable to piggy bank account either, which means money will continue to be taken out of my account every week that I have no way to access. I have contacted customer service countless times only to be told the same useless things: There is nothing they can do to stop the piggy bank deposits or transfer that money to my main account and they are ALWAYS working on an update that will ALWAYS be done in a day or two. This has been going on for months. The last update was done over a month ago. I was promised it would fix my issues. It didn’t. Obviously another update needs to be done. And fast. I have never been so disappointed by an app or a company and their customer service.

LIARS AND THIEVES

Mstif89

Nothing but lies from this company. The website stated that one can make atm withdrawals of 500 per day and if you use the atms they recommend there will be no fees. ABSOLUTE LIES! I withdrew $400 at 9pm and waited until the next morning to take out the rest for my rent. It declined and only allowed me to take out $100. I look at my account and I’ve been charge nine different time for atm fees. Customer service is an absolute joke. Repeating what I said and basically telling me I can only be refunded for five of the transactions and that there’s a fee whenever you use an atm, the app says the exact opposite! Then I’m told to “make sure that I know what I’m doing next time.” The first rep didn’t even know what the daily withdrawal limit was! When I repeatedly asked why it says there are no fees (which is a lie) if we use certain atms but I was still charged fees all they can say is we’re sorry but basically we can take your money and there’s nothing you can do about it but not use the card! You will give me my money you liars!

Information

Seller
First Data Corporation
Size
92.9 MB
Category
Finance
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Spanish
Age Rating
Rated 4+
Copyright
© Copyright First Data 2018
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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