The official mobile ticketing app from San Francisco Municipal Transportation Agency! The MuniMobile app lets you purchase and use fares and passes instantly on your phone—anywhere, anytime. Just download the free app, register your debit/credit card or PayPal account in our secure system, and you're ready to go.
WHY YOU'LL LOVE THIS APP:
• No paper fares to keep track of.
• No need to carry cash, count exact change, or find a ticket machine.
• Buy and use fares instantly using a debit/credit card or PayPal.
• Store multiple tickets on your phone for future use.
• Pay a single fare or multiple fares for a group of riders.
• Register your debit/credit card(s) in our secure system.
• Purchase tickets on your phone or on any computer via our website.
HOW IT WORKS:
1. CHOOSE RIDER TYPE: Adult, Senior/Disabled/Medicare, Youth, or SF Access
2. CHOOSE FARE: Single Trip Fare for Muni Bus & Rail, Single Ride Fare for Cable Car, or Passports
3. CHOOSE QUANTITY: You can buy multiple tickets to use later
4. CHECK OUT: Pay with Visa, MasterCard, or PayPal
Q: Do I need to be connected to the Internet?
A cellular network or a wireless Internet connection is required to purchase tickets, but you can use/activate your tickets offline.
Q: What if my battery dies?
Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead!
• Don't uninstall the MuniMobile app or erase your phone without transferring your unused tickets first. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection), so uninstalling the app can permanently erase your tickets. Activate your ticket before boarding.
• In the subway, activate (“use”) your purchased mobile ticket before passing through metro station fare gates. Show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Do not attempt to “tag” the gate.
• On the surface, use your purchased mobile ticket before boarding the vehicle. You may board through any door. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so.
• For Cable Car, use your purchased mobile ticket once you are on board the vehicle. Show your mobile ticket to the Cable Car conductor.
• Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.
• Create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. (Note: Only unused tickets can be transferred. Use up any activated tickets before switching phones.)
Performance improvements and security updates.
Ratings and Reviews
Needs better credit card security
This is a convenient app that works well but it has a significant design flaw. You need to be signed in to the app to use a purchased ticket — but once you are signed in there’s no further verification needed to access your stored credit card info to purchase more tickets. It would be much more secure if there was a second level of verification required to access the credit card — such as requiring a fingerprint. And since the app doesn’t automatically sign you out if you lost your phone your credit card purchasing would
remain enabled. I realize that someone who found or stole your phone would also need to be able to log onto your phone before they could access the app, but still that seems like a thin layer of protection.
Easy-to-use and useful
I mainly use this app to tell when the next buses are coming and to plan routes - are use my clipper card to actually pay for tickets. On the few times when I did not have my clipper card, I use the app to purchase a ticket and it worked fine without issues. The only time I can encounter problems is when my phone connects to the free SF Wi-Fi, and then It can take some time for the route to load. In those cases, I just turn off the wireless to force it to use cell and it goes back to working fine.
I don’t seem to have any of the problems that some of the one-star reviewers are giving.
Have used this over a year now.
Great idea, poor design
I love the convenience of being able to pay for a ride from my phone but the amount of time and poor usability of this app is counterintuitive. I’m on the run, a bus is coming and I didn’t have time to load my clipper. I get on board and should simply open the app and pay for the ride but nope, I have to scroll through crap and find the purchase button, then look for the card I have on file, add amount of tickets to purchase, and click on “yes I want to use it now” and I’m trying to do all that right before getting on so I can show the driver the purchased barcode. If I’m on the 49 or just about any bus or bus stop, I don’t want to be on my phone looking and tapping away. I kinda like my phone and not want to get it stolen. Please simplify this app.
With Family Sharing set up, up to six family members can use this app.