Charter Communications, Time Warner Cable and Bright House Networks are known as one company, Spectrum. The My Spectrum app offers a fast and convenient way to pay your Spectrum bill and manage your account from anywhere, with an updated look to reflect our new company.
We're working toward a single, enhanced app experience for all Spectrum customers. If you’re currently using the My TWC app and haven't been asked to use My Spectrum, you can continue using My TWC. We’ll let you know when it’s time to switch to the My Spectrum app.
Soon, every Spectrum customer will have the same experience when managing accounts, paying bills, troubleshooting equipment and more.
∙ We also fixed a few bugs and improved My Spectrum's performance to bring you a better experience.
Ratings and Reviews
Lied to multiple times , app doesn’t work
I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
FIX YOUR INTERNET, CHARTER SPECTRUM!!
GET THE INTERNET FIXED IN SOUTHERN MIDDLE TN NOW! I’m so sick of having the internet go in and out all the time lately. It’s become so unreliable:( I pay a fortune for your TV & Internet monthly. I don’t know what’s going on with your company for the past several months now, but you’d better get it straightened out fast. The TV portion is working right now but there have been issues with certain channels being heavily pixelated & freezing up at times to where you can’t even finish watching your show. It’s frustrating. But the internet is NOT currently working. I’m sick of paying you monthly for the full overpriced amount that I’m billed as it is, but this makes it ridiculous. You should credit people’s account & make our bills less when there’s so many issues with your service. I’ve thought about changing jobs to where I could work from home due to health issues & convenience. But that would require a reliable internet connection at home & sadly I can’t depend on you, so that limits what I can do job wise. I’ve been a loyal customer for years, but I’m thinking of taking my business elsewhere.
Customer service is abominable
I can only assume, when there aren’t a lot of competitors it allows staff and supervisors to treat customers poorly. When we decided to add tv services to our internet service, the agreement was basic cable +10 channels for an additional $35 a month, “no additional equipment needed. Connection would start within 24 hours.” AN AGREEMENT! When we realized the service wasn’t working and would need a Roku device, I called and simply asked to reimburse either the days we were unable to use it or the cost of roku, because I specifically asked if we would need any equipment to start our service and I was told “no”. The supervisor was not only rude but acknowledged that their staff had not been properly trained and they are fixing that going forward. I’m old school, if you make a verbal agreement, you and your company should honor your word. Not have a supervisor yell at a customer, acknowledge it is the company’s fault, offer one solution “to cancel service”, and place ownership of resolving issues into their customers lap. I sure hope she doesn’t raise her children with the same values as spectrum.
- Charter Communications Operating, LLC
- 108.1 MB
- Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2016 Charter Communications. All rights reserved
With Family Sharing set up, up to six family members can use this app.