The all-new My Citizen app is an excellent companion to your Citizen Watch. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.
Use your iPhone's camera to take a scan of your watch face and case back. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app. Currently, not all models manufactured prior to 2005 are able to be identified. Also, there are known limitations in identifying models manufactured for countries outside of the U.S.
Never worry about misplacing a paper manual again. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.
Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference. You will also receive an additional year of warranty coverage free; U.S. residents only.
You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.
We update the My Citizen App as often as possible to increase ease of use and accuracy based on your valuable feedback. Our latest update includes the following enhancements:
Toggle flash on or off when scanning the watch’s case back
Bug fix for video guide
Fix for users encountering issues with downloading setting instructions
Ratings and Reviews
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My new watch came with me instructions ti download this app. You can’t log in. The facebook login process returns and error and the google login link isn’t active. Entering an email address send you an email from Citizen with a link to activate your account, which dumps you out onto their homepage while the app remains unusable. The website lets you create an account and register your watch, but then viewing your account info doesn’t show you your registered watches.
Citizen makes great watches, but after buying 1 with smart technology that continually failed, I’ve stuck with watches by Citizen that don’t have “smart” features. Citizen’s apps to support their watches have proven a failure again with this app.
Update fixed my issues
I downloaded last month and results were 50/50. I emailed Citizen and they told me they had an update in the works so I just tried again and it did the trick! Registered for my warranty and I have my watch instructions for both my watches.
The scanning is a little hard, I had to tilt the back of my watch until the camera could see the numbers in the right light. Took a few tries. but a lot easier than squinting.
App needs reworked (updated)
Scanned watch ok but as others stated trying to authenticate email for warranty registration is and endless loop. Great watch but app is totally useless.
Apparently the app has been updated and all features appear to be working correctly. Thank you for solving the app issues and I changed my rating to reflect the improvements to the app.
- CITIZEN WATCH COMPANY OF AMERICA, INC
- 49.5 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2018 Citizen Watch America
With Family Sharing set up, up to six family members can use this app.