Launched in September 2016, My One Buffalo is a new way to customize your fan experience through your mobile phone or smart device. The goal of the program is to sync Buffalo’s largest sports teams and improve the fan experience. The program includes a new status program, the ability to manage all of your tickets, and features that make attending games easier than ever. With newly completed upgrades to the Wi-fi in both the arena and stadium as well as a fully functional website, any fan with a smart device can participate. To register and get started, you only have to provide your full name, email address, and create a password. Once registered you’ll be able to experience all three components that make up the next step in Buffalo sports fandom.
After the success of Sabres Fan Advantage over the 2014-15 and 2015-16 Sabres seasons, the My One Buffalo Status Program pushes the concept even further while uniting Buffalo’s sports teams. The program is defined by three key components. The first is that fans will now be placed into tiers with different benefits based on how often they interact with the teams. Interactions include purchasing season tickets, attending home or away games, watching Sabres broadcasts, attending team events, dining at (716) Food and Sport, and more. Examples of benefits include discounts at the Bills Store and Sabres Store as well as digital goods, surprise offers, and invites to special events. Second, all of these interactions are automated and no longer need fan actions to get credit for interacting. The stadium, arena, and HarborCenter all have iBeacons, so any fan that leaves their Bluetooth settings on will get credit for attendance. The Sabres have partnered with LISNR to leverage inaudible tone technology, so fans watching Sabres games only need to allow access to their microphone to get credit for watching. Any fans attending away games or events just need to leave Location Services on while using the app and they will receive credit for supporting the team. Third, there’s more ways for more fans to participate in the program. By including the Bills, HarborCenter, the Bandits, select events at the arena and stadium, as well as events for fans outside Western New York, the status program truly encompasses everyone who considers themselves part of One Buffalo.
My One Buffalo now serves as a one-stop shop for all your ticketing needs for the Bills, Sabres, Bandits, and most HarborCenter events. With partnerships with Ticketmaster and Tickets.com, no venue is left untouched. Within the app, you can forward game tickets to friends, purchase tickets, manage your account settings, and pull up your tickets on your phone to enter the building.
Fans attending games at New Era Field and KeyBank Center will be able to use My One Buffalo for everything on game day. NITTEC will provide traffic updates and bridge wait times directly in the app. Once at the venue, users will be able to use interactive parking maps and virtually pin their car to make it easier to find after the game. My One Buffalo will feature a limited eWallet that allows fans to pay for merchandise right from their phone using a credit card or their Bills Bucks or Sabres Bucks cards. Each team has partnered with Experience, an award-winning provider of mobile fan experience technology, to give fans a chance to purchase seat upgrades, head onto the field after a game or go down to the VIP Ropeline. In addition to all these changes, fans will be able to enter using tickets on their mobile phone which will also give them access to select fast pass lanes at entry. The iBeacons throughout the building will not only serve to count attendance, but also send fans special offers and discounts customized to their interests and the game. With My One Buffalo, everything is in one convenient place.
- Sleek interface to shorten the path between you and your ultimate fan experience
- Quick access to your tickets so you can manage them on the go
- Updated messaging platform so you’re always in the loop about perks & rewards
Buffalo Sabres Updates
- Updated Tickets.com interface
- Improved maps to easily navigate KeyBank Center
- Skip the lines by ordering food and drinks with Fast Lane
- Wait times for facilities and concessions
- Exclusive fan experiences
Ratings and Reviews
Missing Key features
It is obvious that the designers of this app have never had to use it in a real situation.
Standing in the ticket line and using a digital pass requires few key features in the app. First it must have quick access to your account. The iPhone supports finger print authentication. Why does the app not? Instead of fumbling for your password or trying to type it in poor lighting conditions and under pressure. Also there is no easily seen short cut to your ticket screen. Also, the app says that it supports Wallet but I have not found a way to move my hockey ticket to the iPhone wallet where it can be quickly accessed. As before the only way is to take a screen shot of the ticket before walking in. We all know that we can’t rely on good data service while in line with thousands of people doing the same thing on their phones.
Waste of space on my iPhone
The One Buffalo app looks cool, but is completely useless. Not at all intuitive, I just have to keep clicking links until I find what I’m looking for. I have a Sabres mini-pack, but earn no points for such. I linked my Sabres ticket account, but for some reason, I don’t have digital ticket access on the app. I also don’t earn any points for attending games without digital tickets. I’ve been to a dozen Bills/Sabres games in the last year, but according to the app, I haven’t been to a game in years. In previous years, the app was at least somewhat functional, but its current version serves no purpose but to frustrate the user. Recommend developers actually try to use the app in different situations.
Not A Happy Customer
When spending thousands and thousands of dollars to see crappy sports teams, the last thing PSE should do is force its customers to navigate through a maze of passwords and pages that don’t fit on screens. Not the least bit intuitive.
The process to download Bills tickets is different than Sabres tickets. It’s not really ONE Buffalo app. It’s 2...or three...or four!
Probably the WORST app on my phone!
- Venuetize, LLC
- 157.4 MB
- Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2017 Pegula Sports & Entertainment, LLC.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.