***The My Verizon App works best if you are on one of our newer plans. Don’t have a S, M, L or Unlimited? Switch now.***
The My Verizon App has a new look! Use this app to manage your entire Verizon account from anywhere, in style.
All you need to know about your data, plan, and bill in one seamless Feed, personalized with products and content just for you.
The Data Hub
Your data control center. Clearly see how much data is being used, who is using it and how to get more the second you need it.
Review and manage your plan from anywhere. Easily switch to a different plan or go unlimited at any time right from the palm of your hand.
A clear and simple bill that explains what's changed from month to month. Understand and pay your bill with just a few taps
Verizon Up Rewards
Rewards you really, really want. Just for being a Verizon customer. From amazing once-in-a-lifetime experiences to tons of good stuff from the brands you love. Because, thanks. Simply, enroll today, exclusively in the My Verizon app.
In-app support that’s there before you need it. Instant access to the answers you want without having to call for help.
The fastest and easiest way to browse, buy and customize the latest devices and accessories, all without leaving the app.
In-Store App Experiences
In your settings, set app location services to “Always” prior to your visit and take advantage of customize in-store experiences. Optimize your visit by checking-in for appointments upon arrival, scanning accessories for self-checkout, and much more.
One app. Total control.
***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***
Ratings and Reviews
Had a problem upon problem I’ll pawn problem with them over about the last five years. Have been with them since before 90. Finally got fed up had a Knouff told them that either they were going to straighten it out and make me happy or I was going to let Sprint buy out our contract and return the four brand new iPhone we got. Once they found out I was serious and they couldn’t okey-doke me again, They really stepped up and not only took care of the problem but I had the sweetest and funniest 19 year old girl only with the company for less than a year take care of the issues that I had when grown women Who had been with the company for years couldn’t be bothered to complete and had no work ethics whatsoever. She stayed on the phone with me for an hour and a half going to whoever she needed instead of transferring and pushing off on someone else just because the issue might actually take some action. Completely happy with them once again, they stepped up and fixed everything. Now we will see how it really is when the bill comes with new phone charges. But she did everything she possibly could including going step over after step overs to the higher ups on my behalf until she got the answer she wanted. Didn’t make me go thru story over n over or make me wait for call back. I’m giving her kudos and Verizon another chance.
Very good app that has it all
This app is super easy to use and has everything you need! You can pay your bill, view your bill including breakdown of charges, set up auto pay, change your payment info., view your bill, view how much data you’ve used/have left and even see exactly where your data was used....it’s broken down into percents in 10 different categories(internet, apps, chat, navigation, video, messaging, audio, cloud, downloads and gaming). The only thing I dislike is that it’s not usually accurate as it always shows me having some low percent usage for gaming when I haven’t touched a game. What I also like a lot is that you can change your plan as needed as far as how many GB you need each month. I also like the Verizon up feature: once you have accumulated enough money thru payments each month (I think it’s like $ 300 dollars), you can apply $ 5 dollars towards different things like an extra GB of data, gift cards, or “device dollars” where the money accumulates and you can use it in the future to apply to a new device. It’s free money! The last feature I love is being able to ask questions at any time about anything: Technical questions about your phone, your bill or anything you can think of really. You can browse and find your topic or speak to their support staff right from the app.
Poor customer service
My service was knocked down by Hurricane Michael 10/10, along with losing my power and internet. I purchased an AT&T SIM card so I could speak with family & friends who were concerned. When my power was up and running I called Verizon and told my story. The gentleman was apologetic and explained that I would be receiving 3 months of free service. Apparently there was miscommunication because an hour ago I received a text from Verizon that I was behind in payment and could lose my service. I called Verizon CS and while waiting I paid the bill online through my bank. The first gal I spoke to explained about the upcoming free payments. I told her I had paid the bill and it would be received by Verizon on 10/30. She transferred me to a second gal who wanted me to make arrangements to pay through her. I explained I had already paid and she repeated several times she could not guarantee my service would not be interrupted. I am usually a calm person but this person was extremely frustrating and I could tell she was frustrated herself. I have had your service for many many years and always on time. There should have been a way for her to put info somewhere when you would get paid.
I went to my online banking and canceled my payment and paid you so you would not cut my service. Very inconvenient and after the past few weeks of zero Verizon service a complete and total lack of Customer Service.
With Family Sharing set up, up to six family members can use this app.