Description

***The My Verizon App works best if you are on one of our newer plans. Don’t have a S, M, L or Unlimited? Switch now.***

The My Verizon App has a new look! Use this app to manage your entire Verizon account from anywhere, in style.

Features include:

The Feed
All you need to know about your data, plan, and bill in one seamless Feed, personalized with products and content just for you.

The Data Hub
Your data control center. Clearly see how much data is being used, who is using it and how to get more the second you need it.

Plan Management
Review and manage your plan from anywhere. Easily switch to a different plan or go unlimited at any time right from the palm of your hand.

Simplified Bill
A clear and simple bill that explains what's changed from month to month. Understand and pay your bill with just a few taps

Verizon Up Rewards
Rewards you really, really want. Just for being a Verizon customer. From amazing once-in-a-lifetime experiences to tons of good stuff from the brands you love. Because, thanks. Simply, enroll today, exclusively in the My Verizon app.

On-Demand Support
In-app support that’s there before you need it. Instant access to the answers you want without having to call for help.

Shop Tech
The fastest and easiest way to browse, buy and customize the latest devices and accessories, all without leaving the app.

In-Store App Experiences
In your settings, set app location services to “Always” prior to your visit and take advantage of customize in-store experiences. Optimize your visit by checking-in for appointments upon arrival, scanning accessories for self-checkout, and much more.

One app. Total control.

***The My Verizon App is now also available to conveniently serve all prepaid self-service needs.  Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***

What's New

Version 6.3.0

Checkout the Alerts & Messaging Center. It provides a single place to get important updates about your Verizon Account. You can easily access the Alerts & Messaging Center from the Main Menu.
FamilyBase® is now Verizon Smart Family™. Set usage limits, block inappropriate content and much more.

Ratings and Reviews

4.6 out of 5

733.7K Ratings

733.7K Ratings

Slipping downhill at a steady pace

Herentime

I’ve used Verizon since 2000. For a long time I felt they were
‘The Boss’ of phone companies. The past 2-3 yrs though (it’s now 2018) they have really gone down hill in my opinion. I’ve had the wrong iPhone sent to me several times and one time on a replacement phone I asked to have replaced with a larger Gigabyte and I’d pay difference only to find out AFTER the 14 day return policy it was the same GIG. Or they’ll pass the buck off to it all being in the oh so very fine print of “terms and conditions”. Please, someone tell me if it’s perfectly clear what those terms are if you can read them. Another problem I’ve encountered a customer rep will tell me I’m on the wrong plan and switch me to “better” plan only to turn around and bill me for the switch. That happened more than once. I’ve even asked to speak to a customer service manager and I know I’ve just been turned over to the same level employee posing as if in charge. I suppose they stick together when it comes to a customer going above their heads with a complaint. When my phone is paid off I will be taking my phone and switch to an AARP consumer cellular program. I’m sorry but you have to be 50yrs old and up to get that plan. All I can say is do your best to “dot your i’s and cross your t’s” with any and everything you do. I also encourage people to take the insurance out! It’s worth it’s weight in gold, trust me!
Good luck consumers.

Ok

D578

Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).

I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.

Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern

My Verizon (good/bad)

Hairyfishpaws

I like the Verizon app. It’s simple, laid out well and gives me the information I want and need. I like the text reminders when my bill is due. I can get into My Verizon easily through the text reminder, pay my bill quickly & be done. The downside is that I am a single Senior paying $113 a month! That is way too much! A ridiculous amount of money. The company is doing well... I live in a good neighborhood, but, I often only have 1 bar. I get dropped calls & often am unable to download. Because of our trees I’m told that 4 houses(mine being one of them) are in a “brown area”? I’m told, whenever I ask for help, (several times a year) that I could buy an antennae from Verizon & install it on my roof for better connectivity. They will sell it to me! I think it is a couple hundred dollars. What?! I pay for their service, but, to get the best service I have to buy and install my own antennae? I DONT LIKE THAT! I think that is pretty stinky. Verizon is ok, but, I’m looking for other service providers that are more affordable & will give me better service.

Information

Seller
Verizon Wireless
Size
132.4 MB
Category
Utilities
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Spanish
Age Rating
Rated 4+
Copyright
© 2016 Verizon Wireless
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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