***The My Verizon App works best if you are on one of our newer plans. Don’t have a S, M, L or Unlimited? Switch now.***
The My Verizon App has a new look! Use this app to manage your entire Verizon account from anywhere, in style.
All you need to know about your data, plan, and bill in one seamless Feed, personalized with products and content just for you.
The Data Hub
Your data control center. Clearly see how much data is being used, who is using it and how to get more the second you need it.
Review and manage your plan from anywhere. Easily switch to a different plan or go unlimited at any time right from the palm of your hand.
A clear and simple bill that explains what's changed from month to month. Understand and pay your bill with just a few taps
Verizon Up Rewards
Rewards you really, really want. Just for being a Verizon customer. From amazing once-in-a-lifetime experiences to tons of good stuff from the brands you love. Because, thanks. Simply, enroll today, exclusively in the My Verizon app.
In-app support that’s there before you need it. Instant access to the answers you want without having to call for help.
The fastest and easiest way to browse, buy and customize the latest devices and accessories, all without leaving the app.
In-Store App Experiences
In your settings, set app location services to “Always” prior to your visit and take advantage of customize in-store experiences. Optimize your visit by checking-in for appointments upon arrival, scanning accessories for self-checkout, and much more.
One app. Total control.
***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***
Ratings and Reviews
Very good app that has it all
This app is super easy to use and has everything you need! You can pay your bill, view your bill including breakdown of charges, set up auto pay, change your payment info., view your bill, view how much data you’ve used/have left and even see exactly where your data was used....it’s broken down into percents in 10 different categories(internet, apps, chat, navigation, video, messaging, audio, cloud, downloads and gaming). The only thing I dislike is that it’s not usually accurate as it always shows me having some low percent usage for gaming when I haven’t touched a game. What I also like a lot is that you can change your plan as needed as far as how many GB you need each month. I also like the Verizon up feature: once you have accumulated enough money thru payments each month (I think it’s like $ 300 dollars), you can apply $ 5 dollars towards different things like an extra GB of data, gift cards, or “device dollars” where the money accumulates and you can use it in the future to apply to a new device. It’s free money! The last feature I love is being able to ask questions at any time about anything: Technical questions about your phone, your bill or anything you can think of really. You can browse and find your topic or speak to their support staff right from the app.
Slipping downhill at a steady pace
I’ve used Verizon since 2000. For a long time I felt they were
‘The Boss’ of phone companies. The past 2-3 yrs though (it’s now 2018) they have really gone down hill in my opinion. I’ve had the wrong iPhone sent to me several times and one time on a replacement phone I asked to have replaced with a larger Gigabyte and I’d pay difference only to find out AFTER the 14 day return policy it was the same GIG. Or they’ll pass the buck off to it all being in the oh so very fine print of “terms and conditions”. Please, someone tell me if it’s perfectly clear what those terms are if you can read them. Another problem I’ve encountered a customer rep will tell me I’m on the wrong plan and switch me to “better” plan only to turn around and bill me for the switch. That happened more than once. I’ve even asked to speak to a customer service manager and I know I’ve just been turned over to the same level employee posing as if in charge. I suppose they stick together when it comes to a customer going above their heads with a complaint. When my phone is paid off I will be taking my phone and switch to an AARP consumer cellular program. I’m sorry but you have to be 50yrs old and up to get that plan. All I can say is do your best to “dot your i’s and cross your t’s” with any and everything you do. I also encourage people to take the insurance out! It’s worth it’s weight in gold, trust me!
Good luck consumers.
Poor customer service
My service was knocked down by Hurricane Michael 10/10, along with losing my power and internet. I purchased an AT&T SIM card so I could speak with family & friends who were concerned. When my power was up and running I called Verizon and told my story. The gentleman was apologetic and explained that I would be receiving 3 months of free service. Apparently there was miscommunication because an hour ago I received a text from Verizon that I was behind in payment and could lose my service. I called Verizon CS and while waiting I paid the bill online through my bank. The first gal I spoke to explained about the upcoming free payments. I told her I had paid the bill and it would be received by Verizon on 10/30. She transferred me to a second gal who wanted me to make arrangements to pay through her. I explained I had already paid and she repeated several times she could not guarantee my service would not be interrupted. I am usually a calm person but this person was extremely frustrating and I could tell she was frustrated herself. I have had your service for many many years and always on time. There should have been a way for her to put info somewhere when you would get paid.
I went to my online banking and canceled my payment and paid you so you would not cut my service. Very inconvenient and after the past few weeks of zero Verizon service a complete and total lack of Customer Service.
With Family Sharing set up, up to six family members can use this app.