Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
Updates are here. :
We heard about the AT&T PREPAID℠ crash problems, so we fixed the bug.
Ratings and Reviews
If and when the app works properly (pages load, no error messages) the information is rarely up to date. It’s always asking for feedback to improve customer satisfaction but you’ll be wasting your time to submit anything as nothing ever changes. One of my favorite aspects of this app are the messages that tell me to call customer service because of a “hiccup“ on their end. When calling customer service you can expect to be on the phone with multiple technicians for at least an hour who have little to no clue what they are doing (or they do and just love to punish you for their own amusement). That’s if you can even effectively communicate with them since most are located outside the US and don’t know how to maneuver off of their AT&T script. Then you will be told that you must go to an AT&T store to get help that only they can provide. After waiting patiently in the store for hours, working with an under trained employee who will “fix“ your problem as long as you wait X amount of time for the system to update, you get home and open your app to see that nothing has changed! So you go through this cycle again and again and again. If you don’t experience this you are one lucky person and I suggest playing the lottery with your entire savings! If you don’t believe me you either don’t care about your bill, plan and quality of service or simply don’t use most of the features you are paying for. To sum that up, The app is terrible and so is the company as a whole. Good luck
I called att yesterday and added 2 new lines to my account and ordered 2 new phones Note 9 and XS Max, when placing the order over the phone I ask the representative can I pick the phones up here at the store where I live because they have them available and she said no but I would have the phones by today as they would ship last night, however upon checking the order status today I have found out they I may have to wait as long as 2 weeks to get the XS max and 1 week on the note 9, I am very upset to find out I was lied to after I spent 51 minutes of my time on the phone with the representative and 178 dollars in sales tax so that I could get the phones I wanted today. After contacting att twice to resolve this matter the only answer they had for me was to cancel my order which I would have to wait 2 to 3 business days for my money to be refunded back to my card and replace the order in the att store which would cost me another 178 unless I waited for my money to be refunded and then replaced the order which is still defeating the sole purpose of me getting my phones in my hand today, as a long time customer I feel as att should have just taken the initiative of contacting the att store and letting me pick up my phones there since I was told I would get them today and I already spent 51 minutes of my time processing the order and have already paid the sales tax but apparently that couldn’t be done. Thank you for making me a dissatisfied customer
HORRIBLE!!!! Waist of space and time!!!
So for all the space this app takes up on my devices that I can’t open up to use for something that I actually want or could use is irritating just for starters! I have tried and tried to get this stupid thing to work since everytime I get an alert or ask a question it send me to the dang thing and after two years ya still a no go! Even talking to the reps is a waist of breath, they either put ya on hold or you wait for so long it disconnects and then the amazing computer calls u back 25 times that can’t help you do anything either! It’s “great” NOT! I spent 3 months trying to get my money back on charges that I didn’t use for data and that went no where, even went to the store in person they didn’t help either! Best response I got was the Facebook crew, still 6 months later you think I could get any of the money back for paying 4x my regular bill or even the credit because there’s proof it wasn’t my bad, NOPE! They don’t care! But they want you to fix it in this here app that don’t do $:(:$! So even now my own ID for some reason is disabled and for the life of me I can’t get answer as to why how or even an answer on how to fix it!! And why cause it’s still tryin to make me use this stupid APP!!! Please get rid of this stupid thing I’m ready to switch companies just because of the BS, worst part is I’ve been with same stupid company for more than 15 yrs! Way to take care of your customers;(!
- AT&T Services, Inc.
- 121.6 MB
Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.
With Family Sharing set up, up to six family members can use this app.