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Description

Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.

What's New

Version 5.6.1

We didn’t make any big changes, just some minor tweaks and bug fixes.

Customer Reviews

4.4 out of 5

387.3K Ratings

387.3K Ratings

Broken promises

Teaspoon225

I was talked into changing my grandfathered unlimited plan to my current unlimited plan and combining it with my DirectTV account but receive separate bills. At that time any unlimited plan got special rewards and soon after the offer of free HBO was added to ANY unlimited plan and I was notified by my Gold Status Rewards that I needed to download the HBO app and sign in to start receiving free HBO. It never allowed me to do so and I never received free HBO. I went to the local AT&T store and they are trying to talk me into changing plans again and promised the same things I was promised 14 months ago. The original salesman said that the accounts were linked but he couldn’t understand why I wasn’t receiving all my rewards so he went to get the manager and the manager told me that the accounts were not linked and in order to receive all my Rewards I would have to change plans again. I asked him if he was in my position would he believe what was being offered after being promised the same thing 14 months ago. He didn’t answer but he understood my frustration but didn’t offer any discounts or credits. I chatted with someone through the App that couldn’t explain why the accounts were not working together but offered $25 in credits and wanted me to talk to someone on the phone but I am fed up and tired of being lied to and arguing about not receiving the “rewards” I have been promised in the past.

Overpaid for 9 months

Glltha

I have been with AT&T for many years. I recently discovered that a Customer service agent changed my plan 9 months ago to a very expensive plan that I never agreed to. I initiated the call to try to switch to a less expensive plan for our Uverse , Cable and my husbands cell phone ( all on one bill) and my plan on a separate account. They made the corrections to the first account however on my account I have been overpaying about $90 a month for the past 9 months. I was switched to paperless billing and because The payment is billed to a credit card each month I did not notice the change.
As soon as I realized that this had happened I went into my local AT&T store . They were able to switch the plan back to one close to what I originally had but were unable to help with any refund. I called Customer support and wax on the phone with them for 1 1/2 hours trying to request a refund of the $1000. I have overpaid I The last 9 months. The most they have agreed to credit is $138. The explanation of where they come up with that figure-made no sense at all.
I gave up and will be switching to another carrier. Being treated this way after 10 plus years of loyalty and thousands of dollars paid to AT&T ,after one of there employees made a huge mistake , tells me they care nothing about keeping a customer or providing a reasonable solution to a problem !!

Broken promises 2!!

Boken PROMISES 2

I had the exact same issue with my phones and billing account!!! granted I did not lose out on the whole grandfathering of the unlimited account (this time) but I have been there with AT&T before as well... they notoriously always have issues with their billing, if you don’t watch it every month they’ll stick it to you! I’ve been with them for over 15 years and I literally have to watch my bill constantly for it to happen because it never matters how many PROMISES or guarantees that you get from them over the phone or in the store, about what your gold perks will be and what will happen and how much it will be! it always changes, not just when the first bill comes, but even the second and third at times, anytime you make a change to your account for sure. But also was PROMISED the same kind of deal with DirecTV and HBO. When I signed up for it, it worked about two months and then I got signed out because of a billing error( of course surprise surprise) and tried to sign back in and have still not been able to, 6 more months ago! regardless of what the people at the store do and it’s impossible to do it over the phone because if you call them over the phone They send you to DirecTV when you call DirecTV they have no idea what you’re talking about And more times than not They can’t even find your account so they send you back to AT&T!!! 🤬🤯🤨

Information

Seller
AT&T Services, Inc.
Size
101.5 MB
Category
Utilities
Compatibility
Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Spanish
Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2015 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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