Lafayette, Ind. –July 15, 2018--CityBus is rolling out MyRide, a new GPS-based bus location system. Using MyRide, riders can access transit schedules and real-time GPS-based bus location information, track their bus on a map, and receive transit news and route-specific alerts.
When the MyRide app is downloaded on a rider’s phone, geolocation determines the closest bus stops to their location. And with one screen-tap, riders can view estimated departure times for the next buses and routes servicing these stops.
By selecting a favorite location or route, or entering a starting point and destination, riders can get real-time GPS-based information for all possible bus options. A trip planner can also make future transit plans. Riders can track the location, estimated departure time and passenger load of the selected bus on an interactive map powered by Google.
From their customer account, riders can subscribe to receive text, email or push-notifications containing bus departure information, including one-time or recurring notifications for specific routes, days and times. Another feature identifies detoured routes and temporary stops.
CityBus can also post news stories about weather, detours, or community events, publish route-specific or general news, or add pictures or video content.
Riders without data plans can get real-time information as well by texting a designated phone number. After inputting their stop number, the system will automatically return estimated departure times for the next buses.
Ratings and Reviews
Terrible app with various inaccuracies
I previously used the bus system in another big college town, and while it was not great, it easily and accurately reported exactly when the bus would arrive (even with delays).
Oftentimes I am walking to a bus stop with a reported departure time of 8:35, and on my way there, at 8:32, I have seen the bus just drive on past the stop. I have resorted to getting to the stop 10 minutes early, however, this often results in a 15-minute waiting time as the buses also arrive 5-7 minutes late at least two times a week.
I would be fine with the inconsistency in the bus arrival time if the app were better with real-time bus tracking and proper reporting of the unpredictable bus schedule. Luckily I have a car, but feel for those without a vehicle who rely on this app to get to work/class everyday.
Shows fake bus stops and wrong times
I needed city bus to get to class today in the rain. It showed a route from a stop near me. It was backtracking from the direction of my class a couple minutes to get to the stop, but it’d still be quicker. I walked to the stop and was almost there... just in time to see the bus pull away from my stop two minutes earlier than the app said it would even arrive. I waited at that stop for 15 more minutes for the next bus 13, and when bus 13 got there, I flagged the driver down. She shook her head at me and refused to stop... at the stop for bus 13 that the app suggested next to a bus 13 stop sign. Seriously?? So then I had to walk further than if I’d just walked to class in the first place, was in the rain twice as long, AND was late to class. Thanks CityBus!
Good start; some improvements
This app has the potential to be useful and already has more features than were available in DoubleMap. A few suggestions for improvements:
-It’s annoying having to reselect the routes every time I open the map. In the old DoubleMap app, I could have the map always display the same routes. Maybe the map could be set to, by default, display the routes that I’ve listed as favorites?
-Listing stops as favorites does not seem to be useful for anything. Maybe a page that has a list of “favorite” stops with a timetable of buses arriving would be helpful.
Developer Response ,
Thanks for your feedback. We released an update on Jan 21st that provides a number of enhancements. Selected routes will now persist when you move between screens or re-open the app. Additionally, you can now save your favorite stops and routes for quick and easy viewing. Please visit https://bit.ly/2RIwrGV for a complete list of enhancements.
With Family Sharing set up, up to six family members can use this app.