mySWICA 12+

Terrible login experiece

Every time i log in I have to write user/pass and wait for a code send on my Swiss number.
The Face Id does not work consistently and 9/10 times I have to do the above.
Then there is no option to log in without an sms confirmation code. Face id should be enough + they should have options like 3rd party auth apps to generate the code. Every time I use another sim card it’s a pain to use this app.

Cannot track my monthly statements!!!

I have several key issues with this app. I mainly downloaded this app so that I could go digital and reduce paper waste, but it is of no use to me if I can’t properly track my records through here. MY FIRST ISSUE is that my premium statements are not made available on the app because they are paid through direct debit. It does not make sense that I do not have access to a digital record of the statements, and that I would only be able to access them if I also ask for a paper copy. MY SECOND ISSUE is that I cannot track which benefit statements have already been paid. It only shows me the amount due, but it does not show in any way which payments have already been completed and which ones are still pending. I am trying to minimize waste by going digital, but it doesn't make sense if I can't access my records! Very frustrated customer.

Developer Response ,

Hello SwissBoricua. Thank you very much for your feedback. We will make sure to forward your issue regarding the premium statements to the responsible department. As for the second issue, this is something we are currently working on for mySWICA. If you have any further questions, our SWICA Customer Service will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd

Awful

Never remembers face id setting.
Forced to use the app

Developer Response ,

Dear indoorcyclist. Thank you for your feedback. The login bug has been resolved with the version 4.1.7. I'd suggest you to uninstall the app once completely and then log in again. If you are still facing the same issue, go to your settings, turn off Face / Touch ID log in once and turn it on again.

If you have any further questions, our SWICA Customer Service will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd