NAPA Service Assistant
By Chase Noel
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Re-designed from the ground up, the new NAPA Service Assistant greatly adds to the Service Advisor’s arsenal with five new repair topics and detailed drill down animations to further tailor the point-of-sale experience to the needs of the customer.
Point-of-Sale: Additional product and service information is available along with the ability for the shop to add in custom promotions and specials. And when a customer needs to delay a service or repair, you can send them home with a customer QR page on the services they need to have performed in the future.
Self-Exploration: All of the POS tools are available to enhance the customer/prospect’s ability to access more actionable information. You have the ability to create a custom menu page that lists the services you want to feature with the ability to show prices if you wish. A customized article is automatically posted to your NAPA Service Assistant site each week. These articles are editable and sharable by readers.
Marketing: Articles, videos, and animations on your NAPA Service Assistant site are ideal to share on your social media accounts, in electronic newsletters, or in follow-up emails.
Don't wait for customer to come to you: Use the NAPA Service Assistant tablet app to take information to your customers in the waiting area. Show detailed, upgraded 3D animation showing the function of key vehicle parts and systems. There’s no “voiceover” with this option, so you can talk with your customer. The app includes “hosted” video where on-screen presenters deliver the perfect message every time, so you can let your customer explore on their own.
NAPA Service Assistant animations are available on Digital Menu Board with Video on Demand