This free National Grid app allows customers to report and check the status of power outages, view power outage maps, find payment locations and make a one-time payment through Western Union. In addition to this, the app provides important news updates, access to safety tips and important contact information.

What's New

Version 2.0.1

- Bug fixes

Ratings and Reviews

1.5 out of 5

84 Ratings

84 Ratings



This app is useless. I tried to pay my bills through it while overseas (since I didn't have access to a desktop or laptop) and had multiple problems. First of all you can't use your regular login information from the regular online site. Instead you have to use your account number (have fun finding that). Second it doesn't tell you how much you owe. You have to look that information up yourself. Third you can't use a credit card or debit card but have to use your bank account and routing numbers. It took me over 20 minutes just to find all these account numbers and when I returned home I found out the payment didn't even go through and I got slapped with $30 in returned check fees! I tried calling customer service but they were no help at all. Got a 'confirmation email' from western union but there's no way to follow up or look into what went wrong. This is really not transparent and difficult to use. Looks like you need a new app, National Grid.

Not as good as it used to be


National Grid’s app is more of a weather channel/utility app instead of a “National Grid” app. The only payment option is via western union and this app doesn’t even give you a log in feature. Western union payment options incur fees while you could just log in online and pay via bank account for free or just call and make a payment through their automated system for free as well. Honestly, it’s easier to just delete this app and then use a banking app and set up a payee and send a payment from your banks app. It’s free and if you have your National Grid bill then you can easily check the amount.
Personally if 3/4 of my bill is always delivery services, I would request that National Grid delivery better and easier options for managing my account via an app.

Poor login and navigation


You have to enter an account login or phone number plus last 4 of social to find out about outage in your area. Don’t put dashes in - only 10 digits - no instruction before you enter number. Put dashes in? Re-enter your 4 digit social or you’ll get an error. Step away for a few seconds and want to see something else? You’ll have to log back in. The app doesn’t stay open or remember you. The process is tedious. Site navigation not great. Want to know when issue will be fixed? Takes a very long time for update. Don’t count on anything more than confirmation that you don’t have power... in case you did know for sure. It’s easier to call.


National Grid plc
20 MB
Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2015 National Grid USA Service Company, Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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