By National Grid plc
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This free National Grid app allows customers to report and check the status of power outages, view power outage maps, find payment locations and make a one-time payment through Western Union. In addition to this, the app provides important news updates, access to safety tips and important contact information.
What's New in Version 2.0.1
- Bug fixes
This app is useless. I tried to pay my bills through it while overseas (since I didn't have access to a desktop or laptop) and had multiple problems. First of all you can't use your regular login information from the regular online site. Instead you have to use your account number (have fun finding that). Second it doesn't tell you how much you owe. You have to look that information up yourself. Third you can't use a credit card or debit card but have to use your bank account and routing numbers. It took me over 20 minutes just to find all these account numbers and when I returned home I found out the payment didn't even go through and I got slapped with $30 in returned check fees! I tried calling customer service but they were no help at all. Got a 'confirmation email' from western union but there's no way to follow up or look into what went wrong. This is really not transparent and difficult to use. Looks like you need a new app, National Grid.
Two thumbs down
This app is only good for checking the status of your outage and paying your bill. You can't login with your email address or look at any kind of account information(billing and payment). From what I can tell NG made an App to do what they do best. Collect their money for electricity that they have overcharged you for and given you a way to check the status of your outage so you can stop jamming up their phone lines when your power is out. Oh they don't reimburse you for the hours you sit in the dark, batteries for flashlights, food that goes to waste or meals out though. Screw you NG! -5⭐️
Useless for reporting a hazard
I installed the app for one specific reason - to report a potential hazard I saw while walking to work. However, when I call the number listed as the "Hazard Identification Hotline" all I get is "your call cannot be completed as dialed." (Yes I verified my phone can call other numbers.) The 800 number listed in their own app regarding hazards appears to be wrong!! How ridiculous and potentially dangerous!!
- Category: Utilities
- Updated: Mar 10, 2016
- Version: 2.0.1
- Size: 19.9 MB
- Language: English
- Seller: National Grid plc
- © 2015 National Grid USA Service Company, Inc.
Compatibility: Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch.