By National Grid plc
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This free National Grid app allows customers to report and check the status of power outages, view power outage maps, find payment locations and make a one-time payment through Western Union. In addition to this, the app provides important news updates, access to safety tips and important contact information.
What's New in Version 2.0.1
- Bug fixes
This app is useless. I tried to pay my bills through it while overseas (since I didn't have access to a desktop or laptop) and had multiple problems. First of all you can't use your regular login information from the regular online site. Instead you have to use your account number (have fun finding that). Second it doesn't tell you how much you owe. You have to look that information up yourself. Third you can't use a credit card or debit card but have to use your bank account and routing numbers. It took me over 20 minutes just to find all these account numbers and when I returned home I found out the payment didn't even go through and I got slapped with $30 in returned check fees! I tried calling customer service but they were no help at all. Got a 'confirmation email' from western union but there's no way to follow up or look into what went wrong. This is really not transparent and difficult to use. Looks like you need a new app, National Grid.
No email address login. Garbage.
There's no option to log in with your email address and password. You have to use your account number (which most people don't have memorized) and the first four letters of your name.
I don't understand this obnoxious design decision. I'm going to stick to using their desktop site on my phone.
I really hate this app. I downloaded it for 2 reasons: check my account and make payments. Payments via western union, with a "convenience fee", is certainly available but the most important feature I was looking for is unavailable--viewing my account. This app isn't user friendly or overly useful.
- Category: Utilities
- Updated: Mar 10, 2016
- Version: 2.0.1
- Size: 17.1 MB
- Language: English
- Seller: National Grid plc
- © 2015 National Grid USA Service Company, Inc.
Compatibility: Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch.