Screenshots

Description

Neighbors is the new neighborhood watch. Get real-time crime and safety alerts from your neighbors and local law enforcement.

Millions of Americans are already using Neighbors, so download the app and see what’s really happening in your Neighborhood.

Neighbors is more than an app, it’s the power of your community coming together to keep you safe and informed.

Safer Neighborhoods start with Neighbors

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We love hearing from our Neighbors and we're always looking to improve the Neighbors app. As always, feel free to send your feedback to neighbors@ring.com

What’s New

Version 2.5.0

This new update features bug fixes and performance enhancements. Everything you love about Neighbors, only better.

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We love hearing from our Neighbors and we're always looking to improve the Neighbors app. As always, feel free to send your feedback to neighbors@ring.com

Ratings and Reviews

4.8 out of 5
87K Ratings

87K Ratings

Jimboatwork ,

Won't show videos & no help

It alerts when someone puts up a video, and my wife can see it on her iPhone, but it just goes on perma-load (black screen with a swirl) until you wear down and give up... which has been the same experience I have had with customer service. Vague advice that anyone knows, but I did it - delete, reload, I even did a factory phone reset recently. Didn't work before it, doesn't work after it. That is what it is, but when customer service is little more than a litany of "We're working on it for you" messages followed by "We haven't heard from you so please let us know if you are still having problems or we will close your case in 2 days" emails, you soon realize they are just wearing you down until YOU give up and go away. It's bad enough the doorbell can't pick up a router through the wall 2 feet away fast enough to answer the bell or see movement, but to have to forward the neighbors messages to email so I can copy the link and open it in Safari... well, what is there in that runaround to give a 2nd star? I'm giving serious thought to going to a mew system before I have to pay yet another year's maintenance fee.

Developer Response ,

Hi Jimboatwork,

I am truly sorry to hear about this poor Ring experience. This is by no means the experience that we intended for you to have. While I do understand that you have been working with our Customer Support team, I would appreciate the chance to connect with you directly. I would like to provide you with some additional assistance so that I can work to improve your overall experience. Would you email me at Kaitlyn.rosenthal@ring.com?

I would appreciate your time.

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

Robby Rainey ,

Safety concern

So I posted a legitimate safety concern and was emailed back to let me know it was deleted. I guess I didn’t have a video that makes for a good selling point for their products. Here’s what I posted or very close to it....the gentle tone/alert noise that your phone makes when the doorbell detects motion...I would like the doorbell to make that same tone in a gentle way to announce that motion has been detected and a video is in progress. Very simple right??? But the idea was deleted. I want others to realize this so maybe it can be added. This feature would tell the thief what was going on and here’s why....when I get a motion detected alert it takes so long for ‘ring’ to come up on my phone that the bad guy is already gone with my package...but guess what I got???? A great video to post on the app...what good is this except for a good selling point for ring. Bottom line...my package has been taken while I was waiting for the app to open where I could see ...by that time all I see is the back of a vehicle more than a block away and riding in to the sunset with my package....but I got a great Video you can use to impress your next customer into buying your products.

Developer Response ,

Hi Robby,

This is not the experience that we intended for you to have. At this point, I would appreciate the chance to connect with you directly so that I can address your concerns further. Please email me at Kaitlyn.rosenthal@ring.com.

Thanks,

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

Snipe Castle ,

Install Ring Spotlight

Really not sure how to rate this app as I have downloaded it, 3 times now , I touch home nothing happens, has me in a 3rd world country, needless to say I have removed it again, this time I plan to leave it off my phone, if I can get it to work on my iPad then I will leave it there, if not it goes away as well, I also don’t understand why there are two apps for this , as one say ads and the other nothing, downloaded the ad free app and both apps downloaded at the same time, I am guessing that this is probably the issue.

As of today July 20, 2018, I have been on hold with customer support for over 45 minutes, I can say I got my app up and running finally which is good. I just had one simple question why is one camera showing true colors and the other showing everything in red, I am tired of being on hold and could not find the answer via FAQ, so that lead me to call CS, which seems to be a mistake. I can say I having the Ring System on my Home though it would be nice to have answers to my questions.

Developer Response ,

Hi Snipe Castle,

At Ring, our mission is to reduce crime in neighborhoods. Ring Neighborhoods expands the Ring of Security from your home to those of the neighbors in your immediate community. Ring Neighborhoods lets you easily share and communicate with your neighbors about crime and safety so you have up-to-date local crime data at your fingertips. Ring believes that knowledge and communication foster stronger and safer communities. Together we can make our neighborhoods better places to live for our families, friends, and neighbors. With that being said, I would like to step in and ensure that we get your Neighborhoods app working consistently to your expectations. Would you please email me at Kaitlyn.rosenthal@ring.com?

I would appreciate your time as well as the chance to improve your Ring experience.

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

Information

Seller
Bot Home Automation, INC
Size
116.8 MB
Compatibility

Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 12+ for the following:
Infrequent/Mild Profanity or Crude Humor
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Infrequent/Mild Realistic Violence
Copyright
© 2013–2018 Ring LLC or its affiliates
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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