Nelnet’s app let’s borrowers manage their student loans with ease from any mobile device. Make payments, update account information, check on the status of deferments and forbearances, and more. You can even access helpful loan calculators a detailed account summary. Manage your account wherever you are, whenever you need it. Let us know what you think! Email

What's New

Version 1.3.3

•Fixed documents navigation
•Minor bug fixes and enhancements

Ratings and Reviews

1.7 out of 5

237 Ratings

237 Ratings

Doesn’t have menu options in document view


If you want to view a document, it does not work!
I read reviews from a year ago until now and see other people have been stating the same issue with viewing documents. When you open a document there are no options. None. Period. You have to force close the app. There is no ability to exit out of it. You have to double click your home button and force close the app. Then, go back to the app and login all over again if you needed to do something else. Other reviewers make comments that reviewers like me must be doing something wrong, that there is a menu or buttons at the bottom of the document; there is nothing. It looks like a pdf is open. Says page 1, page 2, and shows my signal strength time and battery at the top. Nothing at the bottom.
I’m wondering if the app and Apple iPhone 7’s automatic touch 3D feature are incompatible? I have an iPhone 7 Plus and up to date iOS.
(It also doesn’t allow you to zoom in using two fingers or the press and hold option. So when you do open a document it is tiny and now you are stuck.)
It is much easier to view their mobile site on safari or go to a computer when checking your inbox and to look at any documents or statements.

Does exactly what I want it to do!


I was a little apprehensive about downloading this app after reading so many negative reviews. I decided to try it out for myself anyway. This app does exactly what I want it to do, make it easy for me to set up payments, make payments and manage my account from my phone. Also, if you have someone else (parent or relative) paying on your account they can set up their own log in and make payment on your account without seeing all of your info. Lastly, If I have a question about something I can just use the help scroll down to contact a rep and ask my question. The reps are very quick with responding and I have never experienced long wait times on the phone either. With that said, if you want quick and easy access to make payments and manage your account the Nelnet app is perfect for you. If you want more than that, the Nelnet app is probably not for you.

Not happy


I got this app because going into the Internet there was no way I could login it was stating that it was an insecure site. My payment went through just fine, but I wanted to check out my tax information because I would like to get my taxes done. And of course it's February 4th and there is no tax information, which doesn't surprise me. I opened my last statement and it would not allow me to go back, yes no back button. ALSO no additional buttons at the bottom of the screen as someone said earlier. Normally if there's no no back button, I will check the bottom of the screen BUT THERE IS NOTHING at the bottom of the screen. So since my statement is stuck on the screen and won't close, does that mean that my personal information is out there for anyone to see? I have deleted and reinstalled the app three times now and the same thing happens. NOT USER FRIENDLY AT ALL and I am very Technical knowledgeable. Currently I am not very happy with the app. Looks like I may have to delete the app for a forth time.


12.5 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2017 Nelnet


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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