The NETGEAR genie app is an easy way to manage, monitor, and repair your home network--from the palm of your hand. While on your home network, the NETGEAR genie app allows you to access all the cool features on your router with your mobile device. You can access the following router settings using the NETGEAR genie app: wireless settings, network map, Parental Controls, guest access, traffic metering, MyMedia, and more. All you need is your tablet or smartphone and the NETGEAR genie app.
• Easily control your home network through the genie dashboard
• Stream music and video files anywhere in your network from your smartphone or tablet
• Securely connect smart phones and tablets to your home wireless network with a QR code thanks to EZ Mobile Connect

If you are experiencing issues, contact

The NETGEAR genie app does not work if your mobile device is connected to the router’s guest network.
If you enabled Wireless Isolation on your router, the genie app might not be able to access information from other devices on the network.
The NETGEAR genie app might not work if the router is running access point mode with a fixed IP.
The NETGEAR genie app does not work with wireless extender.
The NETGEAR genie app currently does not support IPv6.

iOS versions that support the genie app: iOS 8 and above

Refer to below link for supported router list:

For more information about MyMedia, visit

What’s New

Version 3.1.64

1. Complies with the GDPR
2. Fixes bugs to support tri-band routers
3. Fixes the issue where the WiFi password security method changes from WPA2 to WPA/WPA2
4. Fixes the issue where the WiFi network name and password do not display correctly
5. Allows the user to set a timer to turn off the guest network after a period of time

Ratings and Reviews

4.1 out of 5
3.2K Ratings
3.2K Ratings
Auranissa ,


This app is one of the reasons I bought the netgear C3700. The app features made it very desirable considering I could control what devices can connect & block when necessary. Well the app takes forever just to log in, the even longer to load any of the features such as the network map if it actually does load. Also if you “pause internet” on one of the devices on your network, that device disappears from the how do I un-pause internet for that device if it’s not showing? Tried accessing the internet again from that device and will not connect and doesn’t prompt the network to show the device. So I now have devices that I cannot get back on my network. Also my neighborhood had an internet outage and when the internet came back on the genie app only shows the device which I have connected to genie on the network app despite the fact that 2 other devices are connected. I also should ad that the netgear C3700 is not as great as all the reviews claimed. The old xfinity rental never gave me problems, but since buying this one (to save on my monthly xfinity bill), I can’t even get WiFi in my bedroom, in an 800sq ft apartment, with only a hall way in between the router & my bedroom.

JennieCake ,

Okay, but needs improvement.

The network map should be a list. It’s annoying how devices will go in a different order all over the screen and I’d have to look around the screen instead of going from up to down. Plus, all devices, including blocked devices, should always be shown. I’ve blocked my little siblings’ devices for bad behavior, but unblocking devices is almost impossible on the app if you don’t even see the device listed. It’d be nice to see devices that aren’t currently connected to the WiFi either, so that if they did something bad at school, I can just block their WiFi once I get home instead of waiting and forgetting.

Parental controls is helpful though. Don’t want the kids going on social media when they should be studying or doing homework online.

Reboot router is nice. I don’t have to get up every time the router acts strange. It’d be nice if it was faster though.

2338 ,


My first experience with Netgear and I have to say I am disappointed. I bought the Netgear Nighthawk AC1900 and after having everything hooked up I downloaded the Netgear Genie app. After signing up and logging on I come to find out I can only use the app while I am at home and connected to the network. Apparently the Nighthawk AC1900 is not compatible and able to use remote access so I can not monitor/control the router and network away from home. I can use an app to control my Linksys router from anywhere (home or away from home) I bought 5years ago with older technology so I’m not sure why this newer Nighthawk can not. Is Linksys that much more advanced and further ahead of Netgear? So then I downloaded and tried the “Nighthawk” app from Netgear which apparently my new Nighthawk AC1900 router does not work with. Very disappointed so far with Netgear and their apps.


108.8 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish
Age Rating
Rated 4+
© 2015 NETGEAR, Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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