Welcome to the NetHelpDesk smartphone App for iPhone Users, free to download and use with your main version of NetHelpDesk, and compliment all the great functionality you get in the main program.
Features of the app include:
- Access tickets assigned to you
- Access tickets unassigned
- Access Customer, Site and User details
- Add Expenses incurred in tickets, or ad hoc, Amount, Date Incurred
- Record Journeys travel in tickets, or ad hoc, Odometer, Vehicle registration
- Account for time spent in days not incurred against ticket actions
- View Timesheet by Today, Week, specific day or All
- Check data sent to main database, and times
- Capture Customer and Technician signature against tickets and/or individual action notes
- E-mail or Call your end user straight from the app
- Take photographs at 60% of original size, and upload to server
- View Assets assigned to ticket
- View Asset details, including all customised fields captured in main database
- View and Issue Items to customers
- Provide satisfaction surveys to End-Users
- Sync appointments and reminders to the iOS Calendar and Reminders applications
and much more...
NetHelpDesk is one of the world's leading Help Desk Software solutions, for MSPs, Education and Internal Departments. NetHelpDesk listens to its Customer base, and responds to a dense and ever-changing marketplace, providing an extensive, full-featured, rich application, at a competitive price.
**Continued use of GPS running in the background can dramatically decrease battery life.**
- Fixed an issue with the Undertaking to Work feature.
- Fixed an issue with the Barcode Scanner feature.
- Minor display changes
Ratings and Reviews
Just shuts down
Doesn't even open correctly...app starts and then immediately shuts down.
- Net Help Desk Limited
- 9.3 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Net Help Desk Limited
With Family Sharing set up, up to six family members can use this app.