The all-new Nordstrom Rack App for iPhone and iPad puts the brands you love at up to 70% off right at your fingertips. Plus, it gives you instant access to HauteLook’s exclusive, limited-time sale events—all from the same app! Now you can shop and browse the latest looks from both stores wherever you are.
*IT'S ALL HERE: Must-have trends and essentials at your fingertips
*SCAN AND SHOP: Scan in store or at home to find other sizes or colors online.
*SNAP AND SHOP: Take a picture of an item to find something similar.
*DISCOVER HAUTELOOK: Toggle in the app for can't miss daily flash sales.
And, enjoy free shipping on orders over $100 and easy 45-day returns by mail or to any Nordstrom Rack store. Download the app now!
ABOUT NORDSTROM RACK:
Nordstrom Rack is where style meets savings. We offer the most current trends and brands you love for 30-70% off original prices—each and every day. Whether you prefer the convenience of online shopping or crave the thrill of treasure hunting at one of our many stores, we’ve got you covered.
- Bugs fix and performance improvement.
Ratings and Reviews
Frustratingly horrendous functionality!
Not sometimes, but always, pages don’t load correctly. If you put anything in your cart it becomes A CHORE to keep it there! You truly have to reopen & reorder ea. item constantly. (Tip: I screenshot cart & call customer service with still only some luck.) Putting in filters (size, price, etc) is useless & items sort randomly. Then, there’s the inexcusable problem of trying to order Rack vs. Haute pages (content for both w/in but can’t recognize user or account), which the app can’t support functionally. Worst of all, NEVER pick an item that says “only blah blah quantity left” because it sends you to random, unresponsive pages worse than the already horrendous page back & forward unorganized shuffling to toggle from cart or wherever you were trying to browse.
Customer Care Reps say they’ve heard about these problems for quite some time & seem equally upset by the limitations in which they can help customers with the app. That being said, one time I reached an elevated rep able to extend cart timer & we retrieved a few ‘expired’ items that either disappeared from my cart but, unforgivable was that some were removed even after entering payment.
No issues with a return
I have only ordered a few times from this site. I did have a return due to a size issue (not quality issue) and fortunately there were no problems. I dropped it off at UPS store and received my refund in a reasonable amount of time.
Given that experience I will order again. The site offers petite selections that are not available in my area. There is a rack store an hour away from me but I would only go there if I wanted to make a return in person. I doubt I would find a satisfactory petite selection in the store which is the case with most department stores in my area. Wish these stores would get on board and offer the same quantity of petite sizes as they do with other sizing. Most of my shopping has to be done online.
Free shipping would be nice!!
Paid more than $100 more
I purchased a luggage on Nordstrom Rack app and later found out that they adjusted the price more than $100 less months later. I called customer service requesting to price adjust since my luggage is still brand new. They asked me to go to the store to return it first but when I took the luggage to the store, they told me that they were unable to return items purchased passed 60 days and asked me to call customer service. I ended up talking to the customer service for another 30-45 mins but still couldn’t get it resolved.
I understand that they have no price adjust policy but the entire experience was horrible. Nordstrom Rack is known for selling good deals but now I have a luggage that I paid more than $100 for. This experience makes me question the discounted pricing at Nordstrom Rack and the lack of training for customer service. Double check the pricing at Nordstrom rack because it might not be the best prices.
With Family Sharing set up, up to six family members can use this app.