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Norwegian iConcierge

By Norwegian Cruise Line®

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Description

Now Norwegians can unwind, unplug and still stay connected. Our Norwegian iConcierge app informs you about everything happening on board, lets you make reservations for Shore Excursions, keeps you in contact with friends, and more, on board Norwegian Epic, Norwegian Breakaway, Norwegian Getaway, Norwegian Pearl, Norwegian Jewel, Norwegian Pride of America, Norwegian Star, and Norwegian Sun. You can plan your playtime with just one hand—which is great because your other hand will probably be holding an umbrella drink.

You can access on-demand information and real-time services, including:
• Shore Excursion Previews and Bookings
• Restaurant Information with Menus and Bookings
• Account Review
• General Information, such as Onboard Services, Spa Services, and Shopping
• Daily Activities
• Cruise Rewards Information
• Messenger/Phone Features with Other Guests during your cruise* (Nominal One-Time Fee During Cruise).
• Phone Calling with Family and Friends Back Home* (Nominal Per Minute Fee During Cruise).

Three Stages: Countdown…Connected…Registered

Norwegian iConcierge works exclusively on board. Once you download the app, input your cruise date and a countdown timer begins. That’s how you know you're in business. Be sure to enable push notifications when you download the app if you’re interested in using the phone and messenger feature.

Once you are on board, access the Norwegian iConcierge app for step-by-step instructions on how to connect. The Norwegian iConcierge features will activate after you board the vessel and connect and register your device.**

Norwegian iConcierge never sleeps, and with so many ways to play on Norwegian Epic, Norwegian Breakaway, Norwegian Getaway, Norwegian Pearl, Norwegian Jewel, Norwegian Pride of America, Norwegian Star & Norwegian Sun, you may not either.

See you on board!

*The Phone calling features are available on iPhone only. However, the Messenger feature is available on both iPhone and iPad.
**There is no charge to connect to the ship’s WiFi network to use Norwegian iConcierge services. Separate WiFi Internet access is available at a nominal charge.

To reach guests who are sailing onboard Norwegian Epic, Norwegian Breakaway, Norwegian Getaway, Norwegian Pearl, Norwegian Jewel, Norwegian Pride of America, Norwegian Star & Norwegian Sun using the Norwegian iConcierge Phone Feature, please call: 1-877-308-5605 (Toll-Free, US Only) or 305-400-4629 (Local or Outside US), select the ship the guest is sailing on, and dial their stateroom number or their direct extension…

What's New in Version 2.18

Added functionality.

Screenshots

iPhone Screenshot 1
iPhone Screenshot 2
iPad Screenshot 1
iPad Screenshot 2
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iPad Screenshot 5

Customer Reviews

The app worked, but in the wrong way.

I tried this app even after reading some of the negative reviews. The app gave me ship info, and I opted not to pay for the services offered. I just used it to keep up with what was happening on the ship. I turned off my cellular data, and connected to the ships wifi for the duration of the trip. While out to sea I kept getting notifications, and text messages. I thought it was strange, but I assumed the messages were just slipping through their system. I checked on several occasions to make sure my data was off, and it was. Well lo and behold I get close to home to a message that says my data was suspended due to high international data usage. I called a number that was given, and they told me I had used 28 megabytes of data while away on this cruise. The amount charged for this data was in excess of $500. I argued up and down with the person on the phone and they told me that I must have left my data on. I explained my steps for turning the data off, and explained that it was still off. The lady told me that I had been using data for the entirety of my cruise. Well I actually got two messages while I was arguing with the lady, and my data was still turned off. Just want others to know, and beware I will be fighting this as far as I can.

Disconnects from ship’s WIFI network often meaning unreliable for texting

I found the messaging feature of this app, which cost $7.99 per user, to be unreliable, while cruising on the Jewel, from April 11th through April 18th, 2015. This app would report that my iPhone was no longer connected to the ship’s WIFI network, often, yet when I checked the WIFI signal strength, it showed the maximum. There was no audible alert, when this happened. So I’d be clueless, that I could no longer receive text from friends on the ship. It would typically be when I tried to text them, that I’d see the app had disconnected. To get reconnected, required a quit and restart cycle of this app. Assuming that the WIFI signal does disappear at certain points on the ship, the app should reconnect, when the signal improves, but this version does not. The text interface is rather crude. You can’t send a message to a group of friends, or copy a message once it has been transmitted to a friend.

Being able to check on your bill, is a nice feature that the app supports.

Right idea, but execution is bad.

The idea is great. Countdown before cruise, stats and communication is a good idea. $7.95 per device is excessive, especially considering the wifi disconnects and reconnects making the service a little intermittent .. I think 7.95 per stateroom would be more reasonable. Like others we had strange cases of a random text or email come through despite airplane mode the whole trip. Itinerary is not available in app and ship map is limited. A PDF of the boat in your iBooks before you leave is the best way to go.

NCL, points for creativity but you have to make it work!

Norwegian iConcierge
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This app is designed for both iPhone and iPad
  • Free
  • Category: Travel
  • Updated:
  • Version: 2.18
  • Size: 16.9 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

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