By Norwegian Cruise Line®
Open iTunes to buy and download apps.
Now Norwegians can unwind, unplug and still stay connected. Our Norwegian iConcierge app informs you about everything happening on board, lets you make reservations for Shore Excursions, keeps you in contact with friends, and more, on board Norwegian Epic, Norwegian Breakaway, Norwegian Getaway, Norwegian Pearl, Norwegian Jewel, Norwegian Pride of America, Norwegian Star, Norwegian Sun, Norwegian Jade, Norwegian Escape & Norwegian Gem. You can plan your playtime with just one hand—which is great because your other hand will probably be holding an umbrella drink.
You can access on-demand information and real-time services, including:
• Shore Excursion Previews and Bookings
• Restaurant Information with Menus and Bookings
• Account Review
• General Information, such as Onboard Services, Spa Services, Shopping and Casinos At Sea
• Daily Activities
• CruiseNext Information
• Messenger/Phone Features with Other Guests during your cruise* (Nominal One-Time Fee During Cruise).
• Phone Calling with Family and Friends Back Home* (Nominal Per Minute Fee During Cruise).
Three Stages: Countdown…Connected…Registered
Norwegian iConcierge works exclusively on board. Once you download the app, input your cruise date and a countdown timer begins. That’s how you know you're in business. Be sure to enable push notifications when you download the app if you’re interested in using the phone and messenger feature.
Once you are on board, access the Norwegian iConcierge app for step-by-step instructions on how to connect. The Norwegian iConcierge features will activate after you board the vessel and connect and register your device.**
Norwegian iConcierge never sleeps, and with so many ways to play on Norwegian Epic, Norwegian Breakaway, Norwegian Getaway, Norwegian Pearl, Norwegian Jewel, Norwegian Pride of America, Norwegian Star, Norwegian Sun,Norwegian Jade, Norwegian Escape & Norwegian Gem you may not either.
See you on board!
*The Phone calling features are available on iPhone only. However, the Messenger feature is available on both iPhone and iPad.
**There is no charge to connect to the ship’s WiFi network to use Norwegian iConcierge services. Separate WiFi Internet access is available at a nominal charge.
To reach guests who are sailing onboard Norwegian Epic, Norwegian Breakaway, Norwegian Getaway, Norwegian Pearl, Norwegian Jewel, Norwegian Pride of America, Norwegian Star, Norwegian Sun, Norwegian Jade, Norwegian Escape & Norwegian Gem using the Norwegian iConcierge Phone Feature, please call: 1-877-308-5605 (Toll-Free, US Only) or 305-400-4629 (Local or Outside US), select the ship the guest is sailing on, and dial their stateroom number or their direct extension…
What's New in Version 3.0.28
Could be improved
First of, it's free to download but it isn't free to use onboard. It cost me and my son$9.99 each to use the app while cruising. It worked good when we're connected to the NCL Jewel's WiFi. There were several times that I was disconnected for whatever reason and was unable to connect with my son while we were on board. I like the Account Review feature and the detailed transactions that came with it. It provides the details on when your Sail card was charged or swiped. I would like to suggest something for "What's going on today" feature. I think activities/events that have occurred shouldn't be shown depending on when the app was accessed by guests. It should also have an option of creating "My agenda" when a guest picks activities to do or shows to go to, it'll make it easier for guests to find the details/location without having to scroll to the current time. It'll also help if all the numbers for the venues within the ship are listed on the contacts.
Good app can use some improvement.
I purchased the app in order to be able to text with my son and it worked great throughout the entire ship. You do have to have app open in order to receive text which is the only thing I didn't care for, however I did find that if the app is closed and you call it will push the text through. The phone part of it was terrible but as long as the texting worked I didn't need the phone. As far as the other features it was good with some minor glitches. Not all activities were listed and one had the wrong location so we missed it but I can't blame the app for just the person putting in the info. It would be nice to be able to bookmark events.
Ok, but not as good as Disney's
Forgive me, but having only sailed with Disney and NCL, I'm going to be comparing NCL's iConcierge app to the Disney on-board app.
Having access to the Freestyle daily is great, but I'd like to be able to mark events as favorites so I can get reminders when one is about to start (the DCL app does this). Being able to review my on-board account was extremely helpful. Having to pay $9.99 ON EACH DEVICE to be able to do phone/messaging is a bit excessive. The features worked fine, but for a family of 3 this meant $30 to be able to call/text each other while on the ship. On Disney, messaging through the app is free. Being able to browse port excursions is a nice addition, but that area seemed to cause the app to freeze more often.