311 is New York City's one-stop shop for all government information and non-emergency services. Get the 311 app for your iPhone or iPad to get help with the following:
• Heat or Hot Water
• Rat conditions
• Taxi Driver Complaints
• Lost property in taxis
• Illegal parking
• Parking meters
• Blocked driveways
• Abandoned vehicles
• Street potholes
• Street signs
• Street lights
• Fire hydrants
• Tree damage
• Street tree plantings
• Beaches, gyms, parks and pools
• Dirty conditions
• Building graffiti
• Food establishments
• Homeless assistance
• Re-added Graffiti complaint form
• Minor bug fixes
Ratings and Reviews
Awesome, but could use improvements
It’s amazing that you can submit requests and complaints through the app and see actual results. I mainly use this app for reporting dangerous driving, and nearly all my complaints end up with the driver paying a fine. Safer streets!
However, oftentimes I attach a photo to the complaint, and sometimes I have to be on the phone for a hearing to determine whether the driver is guilty. It would be nice to see the attached photo with the complaint in the app so I don’t have to drudge up the photo in question in my Photos app.
Otherwise amazing app. Makes me feel like a good citizen for doing my part, and you can see actual results.
Would love to be able to use the map to drop the pin on locations that are not necessarily in front of an address. This becomes useful for reporting street issues (think potholes or sidewalk issues) where there isn’t necessarily a building address in front of where the problem lies.
Too few complaint choices, status doesn’t update properly
Despite the fact that it is many years old, there are still a tiny proportion of things one may complain about through the app (compared to the main website). Also, updates for some complaints go months without being updated of their status (despite “refreshing” the page).
- Department of Information Technology And Telecomm
- 44 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © Copyright 2009-2018 The City of New York
With Family Sharing set up, up to six family members can use this app.