iPhone Screenshots


ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your case, the EBT balance for each of your benefits, and any upcoming Recertification dates.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Upload Documents
The Upload section of the app lets you upload and submit documents needed for your case to the Agency. It also shows a list of documents that you already uploaded. Each document you submit stays on the list for 100 days from the date it was submitted.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The My Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the Agency. You can also update this information once every 24 hours.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Traditional Chinese.

What's New

Version 1.7

Minor bugs and enhancements. Enabled fingerprint and face recognition

Ratings and Reviews

4.6 out of 5
2.6K Ratings
2.6K Ratings
Songbird0402 ,

Good app with great potential

For someone like myself who cannot almost make it to a location to hand in paperwork, this app seemed perfect. Only after downloading and trying to use the upload function did I realize that you cannot actually upload files from your device as you would a computer. Each individual document must have a snapshot taken of it by the app then uploaded. This is a little disappointing since we live in a age where files are sent through emails. So in order to use the app as it was created I would have to do an extra step of printing out the document first. This might be easy for some people but everyone does not have access to a print. If the developers are reading this, in the next update perhaps there could be a way to upload from your phone? Then the app would be a 5 star worthy app!

Developer Response ,

The app was created to make managing your benefits easier, and we're always working to improve functionality. We appreciate the feedback.

Jmamba7 ,

More convenient doesn’t mean that convenient

I teeter between a 3/4 stars. But there needs to be a clarification that you can’t actually “upload” docs in the truest sense of the word. As in, have the files on your phone, and upload them. You have to take pics of the documents then submit the pic. 2 very different things. I don’t get paper bank statements, pay stubs etc (as most people should) and so I can access docs I need to submit online and save to my computer or phone . Unfortunately you can’t have a file on your phone then submit. You have to take a pic. Which means I have to find a way to print/ potentially spend a good amount on printing. Where y’all hiring developers ? This is basic

Developer Response ,

The app was created to make managing your benefits easier, and we're always working to improve functionality. We appreciate the feedback.

Vin-aka-BabyGirl ,

Needs a LOT of work

The only good thing is that you’re able to upload documents BUT even those take days to show up as being submitted. I just recently checked my balance and it shows $0 but I do have benefits in my account. When you click on the documents tab there’s nothing there, even though I do have documents there. I also have an upcoming appointment which does now show in the appointment tab. A few weeks ago I had to submit documents and this app did not show that I did yet I checked the site in the computer and they website showed it. If the app showed the correct updated info when you click on the tabs then it would get a higher rating but until then since zero stars is not an option it will get one from me.

Developer Response ,

The app was created to make managing your benefits easier, and we're always working to improve functionality. We appreciate the feedback.


Department of Information Technology And Telecomm
43.9 MB
Health & Fitness
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, French, Korean, Russian, Spanish, Traditional Chinese
Age Rating
Rated 4+
© 2018 by NYC Human Resources Administration


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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