iPhone Screenshots

Description

NYC Ferry Operated by Hornblower provides New Yorkers a dependable way to commute and connect in Manhattan, Brooklyn, Queens and the Bronx along the East River. The NYC Ferry App offers Mobile ticketing and Scan & Go boarding. State-of-the-art vessels offer comfortable conveniences including Wi-Fi, charging stations, and concessions – and at the same price as a subway ride!

What's New

Version 4.002

Bug fixes and stability improvements

Ratings and Reviews

1.7 out of 5

60 Ratings

60 Ratings

Confusing User Interface

Brooklyn Derrick

The UI on this app is very confusing. It is not user friendly whatsoever. The 'schedule' tab crashed on the first use and didn't bring up the scroll menu at the bottom of the screen to choose location. Also the 'stop/address' nomenclature for the my commute tab is confusing. It should say 'start location' and 'stop location'. The store tab is also a strange nomenclature. It should say 'buy tickets' or something more straightforward. I'm not buying a t-shirt, this is not a store, there shouldn't be a basket or a checkout. Just 'buy tickets' and 'purchase' or 'apply'.

The layout is also confusing. I do user testing and QA testing for a living and this app was poorly developed or not properly tested. This is an app that should be so easy a monkey could use it, and it is not. This is for average people who don't have time to figure out the confusing UI of this new app. I don't want to shop, I don't want an experience, I just want to buy a ticket and get to work.

Just terrible

Chelseabot

There is no intuitive way to activate multiple tickets! I know this because when I activated multiple tickets (for myself and two others), none of the employees could easily see how many were activated, so they kept activating more! Overall, they cost me $11 (4 tickets!) extra!

The schedules are unclear and hard to read. Also, if you try to switch stops, the app will hang on the first stop selected until you quit and reload. There is no way to click on links when an alert sends you to the web browser, which happens during a schedule change. There is no way to send those pages to Safari for an easier browsing experience. Did no one text this at all?

Literally the worst app, and they don’t seem to care

postalpigmy7

Trying the load and reload the schedule seriously lags which is problematic when you’re rushing to catch a boat that docks much earlier than is scheduled.

They’re notifications should be pushed to my phone rather than the app because how else am I supposed to know the boats aren’t running Bc of the weather and should plan another route to WORK.

Lastly, there are TWO ways to save tickets??!! That would have been great to know before I had to unexpectedly replace my phone and now cannot access my tickets because they were saved to my old device rather than the cloud—which I would have opted for if I had know this was an OPTION!

And you can’t even communicate these things to them, because there is no direct way to give feedback on the app, and their customer service is garbage.

Information

Seller
Bytemark, Inc.
Size
58.6 MB
Category
Travel
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Dutch, Polish
Age Rating
Rated 4+
Copyright
Copyright © 2016 Bytemark, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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