Commuting made comfortable with NYC Ferry. Come see just how easy (and enjoyable) your journey can be.
Here are 5 great things you can expect from the NYC Ferry app:
Help NYC “go green” with paperless ticketing! Buy and use tickets directly from your phone.
Take the stress out of your commute with live scheduling and real-time updates.
Get ready for an adventure! Explore NYC with our end-to-end trip planner.
Stay ahead of the game with push notifications for the routes that matter to YOU.
Love to ride? Take advantage of our 30-day Unlimited Pass! Available in-app only.
NYC Ferry (operated by Hornblower) proudly serves New Yorkers in Manhattan, Brooklyn, Queens and The Bronx along the East River. Our state-of-the-art vessels offer you a better commuting experience—all for the same price as a subway ride!
Ratings and Reviews
Confusing User Interface
The UI on this app is very confusing. It is not user friendly whatsoever. The 'schedule' tab crashed on the first use and didn't bring up the scroll menu at the bottom of the screen to choose location. Also the 'stop/address' nomenclature for the my commute tab is confusing. It should say 'start location' and 'stop location'. The store tab is also a strange nomenclature. It should say 'buy tickets' or something more straightforward. I'm not buying a t-shirt, this is not a store, there shouldn't be a basket or a checkout. Just 'buy tickets' and 'purchase' or 'apply'.
The layout is also confusing. I do user testing and QA testing for a living and this app was poorly developed or not properly tested. This is an app that should be so easy a monkey could use it, and it is not. This is for average people who don't have time to figure out the confusing UI of this new app. I don't want to shop, I don't want an experience, I just want to buy a ticket and get to work.
There is no intuitive way to activate multiple tickets! I know this because when I activated multiple tickets (for myself and two others), none of the employees could easily see how many were activated, so they kept activating more! Overall, they cost me $11 (4 tickets!) extra!
The schedules are unclear and hard to read. Also, if you try to switch stops, the app will hang on the first stop selected until you quit and reload. There is no way to click on links when an alert sends you to the web browser, which happens during a schedule change. There is no way to send those pages to Safari for an easier browsing experience. Did no one text this at all?
Hard to use the Schedule feature
It is difficult to use the schedule feature. If i come Wall Street in the morning then the schedule is stuck that direction and normally I can’t find a way to reverse it to find the schedule home.. Each time I feel my way through but seems like luck. Yesterday when I finally pulled up the schedule it was not accurate. The stations had a different schedule posted. Ferry operator- always nice- suggested I update my app. Just tried but no update available. A shame because I like the service. Just need the app to be able to use it!
- Hornblower Yachts LLC
- 182.3 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Dutch, Polish, Spanish, Vietnamese
- Age Rating
- Rated 4+
- Copyright © 2019 Bytemark, Inc.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.