iPhone Screenshots

Description

OneSupervisor Mobile is a state-of-the-art mobile app for the iPhone, that allows you to monitor your contact center activity anywhere and anytime.
Follow your inbound and outbound services, as well as your agents, compare indicators over time and always keep track of your SLA… while away from the contact center.
It is possible to analyze a large set of KPIs (Service Level, Offered Calls, Waiting Queue, Handle Time, Average Queue Time, Abandon Rate, Success Rate, Average Idle Time, Agents Ready, and many others) and visualize each KPI chart detail in daily, weekly or monthly intervals.
All the KPIs can be compared to their previous values, so you are able to perform comparisons over time.

What's New

Version 2.5.4.4

Application redesign

Information

Seller
Collab
Size
368.6 KB
Category
Business
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2014 Collab
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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