Optimum Support App lets you manage your account from your mobile device. View and pay your bills, see when the tech will arrive at your home, find Optimum store locations, and access FAQ's.
The new features that will be available through the Optimum Support Application are:
- Single Sign on support allowing for a seamless navigation between the application and the full website.
Improvements that will be available through the Optimum Support Application are:
- FAQ content that is listed in the app, when tapped will display in app
- Renamed Self Help to Help
- Color Palette update to the Altice look and feel
Ratings and Reviews
Worst cable company ever
This app doesn’t let me do much. I feel optimum app should have an option to review and make changes to your service package instead it only let you upgrade which is the least I want to do. I have basic cable which I used to pay $140 per month and now it increased by $60 that’s outrages, and I wanted to cancel my services with them but I’m too upset to even try and talk on the phone with a customer service representative, so I tried doing the Chat Now But guess what?!? There’s automatically answers for all your question not a live person chatting with you. Very disappointed with my service and prices. I’m so glad there’s other cable company now offering their service on my area. Can’t wait to change to a company with reasonable prices.
Not working right at all
This app is not working right at all it was fine to pay bills to check things out but now it’s not working you made a different one should of left the old app was much easier to use and get into not happy at all they need to fix ASAP needs to be fixed or updated better 👎🏼👎🏼 downloaded now to see if still a problem and it was have to go on computer to pay my bill smh ugh not happy at all I want to give it no stars at all
Worst. Service. Ever.
Optimum is so bad it’s hysterical. This app is also buggy and poorly coded. Love how they can’t even tell you what your upload speed is until you call into customer service. Having a monopoly is cool because you can just degrade your service quality and still find a way to charge $10 more every month.
With Family Sharing set up, up to six family members can use this app.