Make managing and paying for eligible health care expenses easier with the Optum Bank® app. Designed to provide users with access to their Optum Bank accounts, the app gives account holders the tools they need, from quick account snapshots to detailed account history.
· Access letters through the app for HRA, FSA and RRA
· See only eligible expense types based on your account type (HRA, FSA, etc.)
· Increased the size limit for attaching receipts to reimbursement requests, claim substantiation submissions and the receipt folder. Users will now be able to submit single receipts up to 7MB and multiple receipts up to 12 MB
· View 2019 HSA contribution limits on the 5 stages progress tracker
· Submit recurring reimbursements for premiums, dependent care and orthodontia expenses
Ratings and Reviews
Great concept if it worked
This app is horribly unreliable. Just updated five days ago and it still doesn’t work properly. The navigation is clunky and not at all intuitive. It gives you no option to make contact with the organization. It gives you an error messages constantly. Very, very disappointed in this application. The real problem is that we have deadlines to submit receipts, and this app should be the preferred way to do that. But so far out of the five times I’ve tried to use it, it’s only been functioning one of them. And even then it was impossible to see a confirmation that it had actually accepted the receipt. This needs to be addressed because this is a huge hassle to the clients of Optum’s Flex spending programs.
Useful, when it works
The design of the app is really nice. I like seeing my account balance. And I love being able to request payment right from my iPhone. Although I’ve had trouble selecting the repayment option.
My default repayment is via direct deposit, but the app switches to paper check. When I try to change it, the app screen goes white and freezes. When I reopen the app it asks for my password and I’m starting over. So I can’t accomplish my task and end up having to go on a computer instead.
Also, the option to add receipts is handy but the functionality is limited, with no way to upload PDFs. When I’m viewing a PDF there could be a share extension/option to send to this app.
Developer Response ,
We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. If you wish to provide greater detail of the problems you encountered, please email us at email@example.com for assistance.
Great App, some login and Touch/Face ID options would be nice.
Very useful, easy to use app that is essentially a pointer to mobile website content. The quick access to balances and receipt logging is very handy to have right on the phone. My only criticism is while the app does have Touch (and I assume Face) ID enabled by default there is no prompt like other banking apps have to enable such feature. This means the user has to always remember to log out if they want to renter a password each time they open the app.
- Optum Inc
- 57.7 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Spanish
- Age Rating
- You must be at least 17 years old to download this app.
- Frequent/Intense Medical/Treatment Information
- © 2017 OptumHealth Financial Services, Optum Bank, Inc.
With Family Sharing set up, up to six family members can use this app.