The new OptumRx mobile app empowers you to become an informed advocate of your health. The completely redesigned user interface is easy to navigate and makes managing your pharmacy benefit and your health simple.

OptumRx Members – take care of your home delivery prescriptions at any hour, from anywhere, using the new OptumRx App. This application makes it easier than ever to refill and renew existing home delivery pharmacy prescriptions, sign up new prescriptions for home delivery, compare medication prices and more.

The My Medicine Cabinet feature contains key information for all medications you take. With At-a-Glance functionality you can easily see when you need to take action such as refilling home delivery medications or tracking orders.

Refill home delivery prescriptions
Access your Medicine Cabinet to select the prescription you want to refill.

Renew prescriptions for home delivery
Send your doctor a request to renew a prescription.

Transfer a prescription to home delivery
Save a trip to the pharmacy by having your long-term prescriptions delivered to your front door.

Compare medication prices and find lower-cost options
Use the medication pricing tool to see how much your prescriptions cost at a retail pharmacy versus home delivery, and find out if you can save money with lower-cost options.

Review order status for home delivery medication
Check the status of your refills, renewal requests and more.

Locate a pharmacy
Simply enter a ZIP code to find in-network pharmacies closest to you.

View claims history
View claims history through the app, whether you use our home delivery pharmacy or a retail pharmacy. Simply go into Claims History to view up to 12 months of prescriptions, how much you’ve spent on medication, and how much pharmacy benefit you’ve used.

What's New

Version 2.12

Members can archive medications they do not wish to view
Members can request a call from a customer service representative
The app will first display "Best Price" for "Lower Cost Alternative" medications
We have simplified and quickened checkout
We added a visual tracker for Prior Authorization
Bug fixes

Ratings and Reviews

4.1 out of 5

2.2K Ratings

2.2K Ratings

The app on the mobile device


It is convenient however sometimes it’s very confusing I also think it should keep your first part of logging in permanent so that you don’t have to keep typing it and that you would only have to type in your password and then when you request medication if the doctor will not fill it by mail order then they should have the doctor notify the patient immediately and or have optimum RX notify the patient as well and then this way the patient can call the doctor and see about getting the medication that they need I hope that helps have a wonderful day plus it would be great if some medications you could just get immediately like if you go to the doctors and you’re sick and you need an antibiotic it will be great if your price and your terms would be honored at local pharmacies just my humble opinion but maybe it is and I’m on aware plus there isn’t a clear precise notification of just how many times patient may get this medication filled per month the quantity or if you put limitations and and then if there are limitations why are there limitations are they just your policy or are they a federal and state policy/law because if they are only your policy then in all actuality you are hindering the treatment process of every patient you deal with

Worst app I have ever used!


I’m pretty computer and electronic savvy but this app will make even Bill Gates feel computer-illiterate. The interface is not user-friendly whatsoever and the data is always inaccurate! I am a 37-yo helping out my retired parents so I signed them up for OptumRx so that they don’t have to travel to the pharmacy or pay out-of-pocket. From the get-go I have had the worst customer service over the phone which made me reconsider going back to retail pharmacy but for the sake of my parents I decided to battle thru the rudeness and inconsistencies along with the incompetence of some of their agents. When I finally succeeded in signing them up after months and way too many phone calls, I thought I can simply use this app and never have to speak to an agent ever again. But boy was I wrong! The app is so hard to navigate through and the information is not up-to-date therefore I am not able to make “quick and easy” refill requests which means having to call and speak with these “awesome agents” once again. Can someone please just update the darn app and make it easy for senior citizens and myself to use? Otherwise just decommission the OptumRx app and stop toying with your customers.

Developer Response

We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. Please send us your contact information at and we will reach out to you.

Confusing data and info.

Warren in Mission Tx

Trying to renew 2 RX ! Advised that they need to contact my doctor on one of them. OK now here it goes wild ! My OptumRx RX bottles shows one refill !!Advised that ordered shipped on one topic and another place it shows the other drug shipped and another being processed . Remember advised one drug one place and the other another place !
Just to make it more confusing ! We’ve moved and have a different doctor I’ve searched and searched this web site to advise ! Can’t find the topic ! Called 800 # and the fellow who answers tells me he can’t make the change and will transfer me to the department that does ! Message came on that advised me they were closed and gave me the hours they were open and told to call back when their open ! According to what the message said they should have been open another 2 hours ! Then later the web site gives a message that its down for repair ! Boy I hope so ! It’s at least the 3rd or 4th time in the 2 months I’ve been using OptumRx that I’ve got that message ! Come on I’m not ordering socks! It’s medicine and it’s important! Get your web site fixed please !

Developer Response

We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. Please send us your contact information at and we will reach out to you.


Optum Inc
46.2 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
© OptumRx Inc.


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