Pacific Power 4+

A redesigned app is desperately needed; this one is practically useless. When there is an outage, there needs to be a straightforward way to report it. This program was developed by PP&L’s best and brightest? Heaven help us who depend on them for energy. Endless looping and messages that don’t pertain to the stricken area do not help at all. Anybody there know how to program? Anybody there know how to respond? I’m betting not from what I’ve experienced. A disappointed and frustrated customer and former BPA employee. Shame on you. (Two stars for spelling Pacific Power correctly.)

If I could give this a huge zero I absolutely would! At first it was great but something changed & now ive spent 2 months trying to get back on it. Password or ID number doesn’t match, so i called them & got their help. Signed on & things were great. Next week go to sign on & password don’t match. Tried to fix it on my own & again had to call them & again change my password. Took them 20 minutes to get a password the app would accept. Wrote it down of coarse, signed off & signed back on with the rep still on the phone. Went through great was back on. Hang up from her & decided to try again & again password unacceptable. Since then I’ve tried several more times. Im so done with this CR-APP!! Im deleting the app once I’m done with this review. Everything was fine until they had to go mess it up!

I’ve used this app for almost a year. Each and every month it resets so it no longer recognizes facial ID. Why even offer biometrics if it resets every time this requiring complete userid and password? So frustrating. Add to that the oft requirement of choosing a new password (every month I get the same message when face id doesn’t work “We have updated our security guidelines. Please choose a new password.” EVERY MONTH!
I think it’s time to return to a paper bill and a check mailed payment. It will allow Pacific Power to recognize the pain of inefficiency and, perhaps, fix the digital access.