Description

PagerDuty is the leading digital operations management platform, turning any signal into insight and action to improve agility and visibility across organizations. Through its SaaS-based platform, PagerDuty arms developers, IT operations, support, security, and business leaders to prevent and resolve incidents for exceptional customer experiences. As revenue and brand reputation depends on customer satisfaction, more than 9,000 small, mid-size and enterprise global customers such as Comcast, Lululemon, Slack, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency.

PagerDuty for iOS allows you to:
* Receive unlimited push notification alerts and set custom sounds for alerts
* Easily access and respond to open incidents (acknowledge, resolve, or reassign)
* View incident details, grouped alerts, and resolution timelines at a glance
* View your on-call timeline and team schedules, and book overrides for yourself or your teammates
* Access a contact list of all users in your account and their contact information
* Create new incidents directly from the mobile app
* Loop in responders for additional help
* Execute custom actions (like restarting servers, running diagnostics, etc.) on incidents

NOTE: A PagerDuty user account is required to use this application. Some features’ availability depends on your PagerDuty plan.

What's New

Version 5.22

What's New in Version 5.22, with handy Release Notes Translation Guide:

- Bug fixes => I fixed more bugs than I caused. Probably.
- Performance improvements => no code changes but I think the new Swift compiler will speed things up.
- Lots of work behind the scenes => ... on a different project.
- Addressed some crashes => we wrote them up in JIRA.
- Visual improvements => I moved some plants around in my work area.
- Fixed a crash in Open Incidents while Live Updating is enabled => we actually fixed this.

Thanks for all the great feedback! We’re always looking for ways to improve the app. Email support@pagerduty.com with any comments.

Ratings and Reviews

3.8 out of 5

40 Ratings

40 Ratings

Non-functional and non-intuitive

MysticMCJ

I manage a DevSecOps team that has need of a product that can manage alerting in a sane way. I was evaluating pager duty vs. some of the others out there, and a good mobile app is a large part of the decision.

The iPhone app doesn’t seem to even work for me on the iPhone X - I cannot make any changes to settings, switch screens - nothing.

On top of that, the app is not intuitive to use - it doesn’t function like any other iPhone app. If you have to have a user tip of the day for how to get to the menu, your UI may not be so great!

Nobody else on the team likes the app either, and anyone with an iPhone X has the same problems.

None of the other products in this space have a broken mobile app, and the ones I’ve used are intuitive and work extremely well - so it’s pretty easy for us to rule out pagerduty. Shame, because it’s an otherwise solid product - but the app is just critical in this space. First impressions are everything - the broken app means we will be putting our money elsewhere.

I am not one to give a one star review lightly... but it is clear that the mobile app isn’t taken as seriously as it should be. Until that changes, I can’t possibly recommend the product.

Developer Response

Hi, thank you for your feedback. We're sorry to hear that you're having such a poor experience with our mobile app! We'd like to do what we can to assist you if there are any specific bugs you're experiencing or features you're having trouble navigating. If you reach out to support@pagerduty.com, we'd love to help troubleshoot and help answer any questions.

You have one job...

oftenoncall

This app is just terrible especially in light of the cost of PagerDuty. It crashes often. Acknowledging a list of incidents (even just a couple, let alone like 20 when it's really needed) most of the time says that the operation failed and their team has been notified. But then maybe the op did complete anyway. Yet trash like "Take an OnCall selfie" get added. You've got one job, PagerDuty. Manage incident response. That's it. For $50/mon/user you can get that right. This is the first time I've reviewed an app; it's just so bad I had to. For shame.

Developer Response

Hi there, we're so sorry to hear you're having so many issues with the mobile app! We would love to look into these issues further with you and help troubleshoot; can you please drop us a line at support@pagerduty.com so we can take a look?

Room for improvement

Nitin D

Generally it's doing what I want or to. When it comes to actions like Resolve, it could use an explicit confirmation or momentary Undo placeholder shown in the same list for a few seconds before truly going away.

Developer Response

Hi, thank you for using the PD app and for your feedback! Feel free to reach out to support@pagerduty.com if there is anything else we can do to improve your experience using the app.

Information

Seller
PagerDuty Inc.
*WEA.AppPages.Size*
75.5 MB
Category
Utilities
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2017 PagerDuty, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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