iPhone Screenshots


Use Partners Patient Gateway to view health information and communicate with your doctor.

With Partners Patient Gateway, you can
- Review test results
- Manage your appointments
- Message your doctor
- Renew your prescriptions
- Pay your bill

What's New

Version 1.6.0

- Added What’s New
- Timeout enhancements
- Miscellaneous fixes and improvements

Ratings and Reviews

3.1 out of 5

98 Ratings

98 Ratings

Clunky to use - needs usability fixes


The app is functional, but it’s inexplicably missing common features that any app in 2018 should have. It’s basically a half-baked attempt at replicating the website.

-you must login with your password EVERY TIME you use the app; no Touch ID or Face ID, or even a simple PIN option. If you use a long, complex password to protect your medical info... enjoy entering that manually each time you launch the app.

**EDIT: it seems that Touch ID is supported, but Face ID is not supported. So if you have an iPhone X, you must continuously enter your password.

-no push notifications, so when your doctor sends you a message or there are new test results, the app can’t tell you.

-in general, lacking basic features you’ll find on the patient gateway website (like being able to find messages you previously sent to your doctor).

Hope it becomes a real app someday soon...

Developer Response

Greetings, Thank you for reaching out with your feedback. We appreciate your enhancement ideas. Touch ID is available now for most iOS devices that are also set up for Touch ID. Do you have Touch ID set up on your phone? If so, you should be able to also set it up for Patient Gateway Mobile. If we can help, please contact our Support team at patientgateway@partners.org. Thank you.



So this app is awful.

First, most of the time it crashes about 10 seconds after login ( I just updated the app so I can confirm this is the most recent version)

Second, the lack of autocorrect drives me actually insane. It blocks my iPhone’s autocorrect keyboard while typing in the app meaning that i send my doctor incomprehensible garbage most of the time.

Third, the app times out and logs you out after about 5 minutes of use EVEN WHEN YOU ARE STILL ACTIVELY USING THE APP. So if I try to go through and write a legible message to my doctor it’s never going to get sent because the app will Time out and delete what I’ve written.

The double inbox is pointless. Inbox 1 is doctor messages inbox 2 is billing. Just merge them! It’s confusing to have two! Unless you LABEL THEM WITH NAMES! Ugh.

This app has made me realize that as much as I hate elevator music it is often more efficient to stay on hold for 30 minutes than to use this app.

Developer Response

Greetings, we appreciate your feedback about Patient Gateway Mobile. We are always working to improve the application. Are you still having issues with the app crashing about 10 seconds after logging in? Can our Support team talk with you to see how we can help with? To connect with us, please contact us at patientgateway@partners.org or tap Support from the login page. Thank you.

Face Recognition


App is very nice and stable. Please add Face Recognition to login. It is very inconvenient to have to type in my password every time I need to use this app. Unfortunately I have to use this app alot due to health reasons. Thanks in advance Support!

Developer Response

Dear Glen, We appreciate your feedback and suggestions for the future! Thank you for using Patient Gateway.


48.8 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Spanish
Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
© Partners HealthCare


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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