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Ratings and Reviews
I’ve had a digital subscription for over 5 years - thoroughly enjoyed this magazine and looked forward to it's weekly release until this last update was forced on us subscribers. I experienced every one of the frustrating issues described in all the other negative reviews - each time a new problem arose, I sent an email, as directed, describing in detail what was happening - each time, I received a canned reply stating I would hear from someone within 48 hours - 3 times, I reported a problem, 2 times I never heard a word in response, the 3rd time I did receive a reply but my email was obviously not fully read and I was given an answer that didn’t address (at all) what needed to be done to resolve my problem. Eventually, I was able to access the editions as they became available - HOWEVER, previous to the update, the new issues could be downloaded and viewed immediately after midnight on Wednesday (technically it was Thursday morning) - NOW, they are not accessible until Friday evening - which is totally unacceptable as the new magazines are available in stores on Thursdays - one of the most attractive aspect of a digital subscription was that it would be available before print copies hit the stands. Because of all the bad experiences since the update and the fact that the cost of a 6 month subscription has skyrocketed, I will not be renewing when it comes due again.
Because Zero Stars Isn’t an Option
Why not make sure it works before forcing users to update? I carefully followed the directions to sign in only to find that “user does not exist.” I finally called customer service and after waiting on hold for a good length of time, I was told they would forward my problem and I would need to wait 24-48 hours for a response. I guess I expected some customer service at the time of my call. And now more than 48 hours later, I have still heard nothing. I can’t access my account at all, and I am beyond frustrated. I’ve been a subscriber for decades, print for years, and now digital only. I’m beyond frustrated, as each time the app is updated there have been glitches. Hoping I’m able to get this solved quickly so I don’t feel I need to cancel my subscription, but I wish it wasn’t such a struggle.
UPDATE: Wow. Called again today and I was told the reason I couldn’t access my account with the new app was that the developer “is still working on updating it.” Hmm...I was forced to update a week ago. Perhaps testing before rollout would be a better idea? But I was told they’d send an expedited email and I would hear something within 6-8 hours. That was 7 hours ago....not holding my breath.
Horrible customer service to a long time customer
I was forced to update the app then was told my user does not exist. Went online and entered my account number and email and again told my account doesn’t exist. I called customer service and spoke to a woman that doesn’t speak English well and most certainly did not understand what I was telling her. I was told my subscription expired 2 weeks prior however I never received a bill. So I paid my bill. Verified my email address and was assured all was well. Back into the app and received the same responses. Called customer service back. Now I’m told many are having problems with the app and she would elevate my concerns and I will receive an email response in 24-48 hrs. Which I know I should not hold my breath. I then inquired when I would receive a receipt stating I had paid my bill. ‘Did you ask for a receipt?’ My goodness what type of organization is this? I have been a subscriber for at least 20 years and simply can not fathom why I am receiving such awful service. So, if I could, I would give this zero stars!
Developer Response ,
Thanks for your review, jenschmidt99. We are sorry to hear about your experience. Please note that the first time you access to your library on the new app, you will need to register your email address to connect it to your PEOPLE account. To do it, just go to Account > Sign in > Print + Digital Subscriber and enter either your email address or the first 9 digits of your subscriber account number. If you require further assistance, please send an email to firstname.lastname@example.org so our Customer Service team can help you accessing to your magazines. Thanks and have a great day!
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- 116.7 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Catalan, Danish, Dutch, French, German, Italian, Japanese, Norwegian Bokmål, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese
- Age Rating
- Rated 4+
- © Meredith Corporation
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With Family Sharing set up, up to six family members can use this app.