Petplan has built the industry’s leading pet insurance for pet parents who demand a higher pedigree of care for their best friends. With our app, pet parents can search for nearby vet clinics, read frequently asked questions about pet insurance, learn more about their pet’s breed and their associated health risks, as well as submit and track Petplan claims in a snap – all in one convenient spot!
Ratings and Reviews
App makes claim submission easy!
The app makes it so easy to upload claims and check on their progress. It is a much faster process than scanning and emailing documents or having to fill out forms. One of my dogs has an ongoing medical condition and, once the initial claim was approved, it has been simple to upload additional invoices to the same claim and have them paid quickly. When I submit a large amount of documents at once it can take a little while to complete the upload but otherwise the app is perfect.
App kicks you off; PetPlan has yet to reimburse me
Yeah the steps to filing a claim on this app is simple, but the app is constantly kicking you off and you having to restart all over. So once you’re lucky enough to make it to the end... I have yet to receive my reimbursement from PetPlan and it’s been over 2 weeks. Haven’t even heard a word from them. When I check the status of my claim, it just keeps saying “open” and that someone will contact me if needed to. If you’re looking for pet insurance, I recommend to keep looking elsewhere.
App is broken
I've tried to upload several claims in the past few months, but I keep getting an "error - unable to create claim". Contacted customer support, who just kept telling me to uninstall and reinstall the app. I've tried that twice and restarting my phone, but it still doesn't work. Please fix this! This app used to work great.
With Family Sharing set up, up to six family members can use this app.