At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your pet parent journey. You’ll find helpful articles, products, and services bookings.
•NEW! Treats loyalty program – sign up, earn points when you shop & manage your account via the app
•Pet services bookings – schedule salon visits, check camp availability & make PetsHotel reservations
•PetSmart Treat Trail game – connect treats, earn points & get coupons
•Personalized offers & content – tailor the app experience specifically to the pets in your life
•New pet parent guides – create a profile & receive useful tips & articles to help you with all your pet parenting needs!
With a store locator, helpful resources, checklists, services bookings, informative articles and videos, the PetSmart App is a great resource for a great life with your best friend!
Good News! The PetSmart mobile app is now available in Canada. Canadian Pet Parents can now book services, manage Treats account, and more all from the convenience of the mobile app. We’ve also cleaned up a few bugs to improve your experience.
Ratings and Reviews
Pet information add
I am a pet owner of two dogs ( 13 & 5)and I have used Petsmart and Banfield for each of them sent being purchased. I have used the grooming, doggie daycare and vet services/ wellness plans as well but when I go to your app it shows no history of visits? I ask the current store I go to and the response was shocking... “ um. The app doesn’t connect the the software data” sorry. I have 2 current pet hotel reservations in the system plus grooming...Then why the hell do we fill the app information out and have a profile if it doesn’t merge? Also it should show if your coupons are expired.
My husband and I have spent thousands of dollars at these locations world wide as we travel for his job and utilize these services to our advantage when looking for housing and this is the solution? Happy Holidays.
Punkin & Brooks Mom &Dad
App is better
I like how the app works overall. Just a couple things that could be improved though. It would be nice if the app would prompt to turn on the fingerprint login. I didn’t realize this app could do that because it didn’t tell at any point and so I kept inputting my email and password every time. So it’s already much better now that I don’t have to login manually every time. It would also be nice if the coupons were easier to find. Have an area specially for coupons. Booking appointment for my dog is nice on here when it works. The problem I came across was that sometimes the app would try to load the times available but it would get stuck in the loading mode. When it does work, it’s a great app that could use a little work here and there.
Developer Response ,
Hi, thank you for your feedback. Can you please email us at email@example.com with more details around your experience so we can troubleshoot? Thank you.
I’d like to give it 3.5 stars but I can’t.
Mainly, the app needs to be tweaked. I’ve already suggested that they include a bar cod with the pet perks number to speed things up.
There are, and I guess has to be, a large variety of items to pick from. Perhaps making an area where a person like myself could “store” frequent items? Help me to save time. Actually, you might already have this option however I haven’t come across it yet.
Scheduling grooming appointments needs a tweek. I tried to schedule with the same groomer we had last time and couldn’t locate her, so, I had to pick another. When I got to the store there she was but now she was “in training” to learn how to cut dogs hair. Maybe there is a way you can indicate that?
Might be more but that’s enough for now. So, a bunch more work and you guys might get to 5 stars!!
Challenge friends and check leaderboards and achievements.
With Family Sharing set up, up to six family members can use this app.