At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your pet parent journey. You’ll find helpful articles, products, and services bookings.
•NEW! Treats loyalty program – sign up, earn points when you shop & manage your account via the app
•Pet services bookings – schedule salon visits, check camp availability & make PetsHotel reservations
•PetSmart Treat Trail game – connect treats, earn points & get coupons
•Personalized offers & content – tailor the app experience specifically to the pets in your life
•New pet parent guides – create a profile & receive useful tips & articles to help you with all your pet parenting needs!
With a store locator, helpful resources, checklists, services bookings, informative articles and videos, the PetSmart App is a great resource for a great life with your best friend!
We are working to ensure your app experience is a PAWsitive one. We enhanced the transaction history view so you can now see how many Treats points you earned per item. We’ve also taken care of a few pesky bugs.
Ratings and Reviews
Pet information add
I am a pet owner of two dogs ( 13 & 5)and I have used Petsmart and Banfield for each of them sent being purchased. I have used the grooming, doggie daycare and vet services/ wellness plans as well but when I go to your app it shows no history of visits? I ask the current store I go to and the response was shocking... “ um. The app doesn’t connect the the software data” sorry. I have 2 current pet hotel reservations in the system plus grooming...Then why the hell do we fill the app information out and have a profile if it doesn’t merge? Also it should show if your coupons are expired.
My husband and I have spent thousands of dollars at these locations world wide as we travel for his job and utilize these services to our advantage when looking for housing and this is the solution? Happy Holidays.
Punkin & Brooks Mom &Dad
I’d like to give it 3.5 stars but I can’t.
Mainly, the app needs to be tweaked. I’ve already suggested that they include a bar cod with the pet perks number to speed things up.
There are, and I guess has to be, a large variety of items to pick from. Perhaps making an area where a person like myself could “store” frequent items? Help me to save time. Actually, you might already have this option however I haven’t come across it yet.
Scheduling grooming appointments needs a tweek. I tried to schedule with the same groomer we had last time and couldn’t locate her, so, I had to pick another. When I got to the store there she was but now she was “in training” to learn how to cut dogs hair. Maybe there is a way you can indicate that?
Might be more but that’s enough for now. So, a bunch more work and you guys might get to 5 stars!!
Very difficult to maneuver
I placed an order online to be picked up in store. I was supposed to receive an email - with my order information, details, and when to pick it up - within an hour. It has been three days. My payment has already been deducted from PayPal. When I talked to the clerk at the store, he said the orders usually get printed out that night and filled. While I was at the store, I looked around and several of the items I ordered were not even on the shelves, even though when filling out the online order, it indicated the store did have the item. I’m giving the store until Saturday to fill my order or then I will expect an immediate refund to PayPal. I’m extremely disappointed! What really annoys me is I have nothing to identify what I purchased. Nothing. The email was supposed to itemize everything. And this app is useless in finding out anything. Unless you want your dog groomed!! Argh!!
Challenge friends and check leaderboards and achievements.
With Family Sharing set up, up to six family members can use this app.